Andrew Wray Hodges

**** ******* **** **. ***** VA 24101 540-***-**** adu67z@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional IT Support Specialist/Field Technician with 15+ years of experience.

Detail oriented with a focus on strong communication and problem solving.

Hard working individual who can easily multitask, meet challenging deadlines and educating others.

EXPERIENCE

10/2022-Present

Independent Contractor Roanoke, VA

12/21 -10/2022

Teksystems Global services Hanover, MD

Anthem Insurance as on-call help desk technician Contract completed

09/2021-11/2021

Insight Global, LLC Atlanta, GA

Migrating software for Zales Jewelry Company

01/2021 – 08/2021

Brambleton/Vinton Computer Roanoke, VA Roanoke, VA

Worked as a Repair Technicians and provided data recovery services.

Supervised a team of IT professionals & fostered an inclusive work environment.

10/2020 – 01/2021

Radial, Inc

Martinsville, VA

Worked as a Help Desk Specialist & ensured full operation of e-commerce equipment.

Maintained network racks and cabinets in the server room.

09/2018 – 10/2020

Aramark Uniform and Apparel

Salem, VA

On site help desk that worked with specialized industrial equipment and AS 400.

Lead IT response during COVID-19. Ensured entire office could work from home.

04/2018 – 09/2018

General Electric

Salem, VA

Worked in a versatile & challenging large corporate office and factory setting.

Completed tickets & paperwork on a tight schedule.

Provided valued feedback to project managers.

06/2017 – 04/2018

Research Communications Int

Roanoke, VA

Cable technician that ran copper and fiber cables for many clients.

Performed MACs (Move, Adds, Changes) on Phone, Camera and Internet devices.

Preserved active Cisco and Security certifications.

Serviced complex cabling infrastructure on both modern and legacy equipment.

08/2016 – 01/2017

Comcast

Martinsville, VA

Used excellent communication skills to deescalate frustrated users.

Developed and maintained customer relationships.

Worked with Sales team leaders to promote and sell services and products

Consistently exceeded sales goals.

06/2014 – 01/2015

SML Computers

Moneta, VA

Helped start-up a computer repair/technical service retail store.

On and offsite technical support.

Customer service retail products.

Virus removal, system upgrade, computer hardware and software installation.

08/2011 – present

Compucom/Robert Half/WWT

Roanoke, VA

Works as an on-call field technician representative for fortune 500 companies.

Certified for servicing HP, Dell, Cisco, Lenovo and NRS devices.

Reported and handled customer’s issues and concerned, educated them and escalated their concerns to supervisors when required.

Reviewed and tested existing installations and contacted superiors if any issues were found.

Perform general maintenance tasks, and repair computer systems and peripheral equipment.

Work in a professional businesslike manner and communicate effectively with customers.

Install, repair, and configure computers, servers, POS (Point of Sales) and printers.

EDUCATION

Pennsylvania College of Technology Penn State Williamsport, PA School of Business and Computer Technology Bachelor of Science Degree Major: Technical Support Specialist May, 2009

ECPI Technical College Roanoke, VA A+ Certification February, 2010

Skyline College Roanoke, VA Network Plus February, 2011

EXPERIENCES

IT Field Service Representative servicing Fortune 500 Companies in 90+ mile radius of Roanoke Virginia

Contract field technician serving businesses and individual consumers.

Managed self-owned business since 2008.

Maintained multiple Outdoor Digital Signs

Covid-response- at Aramark. 70-hour week, individually configured lap-tops for “work at home” employees.

McKelvey Companies. – Web page design and implementation, Printer Maintenance, Software

Support & Installation, Digital sign technician, Data backup, End user training, and Data entry

On Call Technical support, offering repair, training, equipment update, and maintenance contract

Independently owned and operate Business-Scheduling, Billing, Service Contracts

Volunteer – Westlake Library, American Cancer, McDonald’s foundation, VA Nursing Homes.

REFERENCES

James McKelvey – McKelvey Companies 400 Scruggs Rd. Suite, 100 Moneta, VA 24121 540-***-****

Sam Whitcomb – Research Communication International. 5515 Williamson Road Roanoke, VA, 24012 540-***-****

Jeff Tubaugh – Radial Inc. 3379 Joseph Martin Hwy, Martinsville, VA 540-***-****

Contact this candidate