Joel Sykes

adu67q@r.postjobfree.com • Phone: 404-***-****

PROFESSIONAL OVERVIEW

Highly motivated Field Service Engineer II with strong proficiency in servicing multi-million-dollar customer accounts and multi-faceted customer service and repair operations. Strong written and oral communication Detailed-oriented and meticulous Versed in FDA Compliance Regulations Ability to handle multiple tasks with efficiency Versed in OR and laboratory protocols Ability to schedule on-site visits, travel arrangements Versed in Salesforce, expense reporting, customer reports PROFESSIONAL EXPERIENCE

Grifols July 2021 – August 2022

Field Service Engineer II

● Installed software and hardware, performed preventive maintenance, and supported customer equipment. Discussed Customer installation recommendations, inquiries and complaints.

● Documented all activity within CRM system

● Respond to all southeast calls within a 24/28hrs

● Liaison between internal & external decision makers Teledyne-Hanson August 2018 – February 2019

Field Service Engineer I

● Performed installs, upgrades, diagnostics, repairs & maintenance of pharmaceutical dissolution, and diffusion testing equipment.

● Performed validation reports for FDA regulations for pharmaceuticals manufacture.

● Extensive travel requiring DEA clearance for entry to drug manufacturers facilities. Haemonetics September 2007 – March 2017

Field Service Engineer II

● Performed installs, upgrades, diagnostics, repairs & maintenance of blood collection, machines.

● Discussed with healthcare provides technical details, alternative options, and preventative maintenance measures

● Created & implemented resolutions for several projects as requested by management.

● Government security clearance, international travel

● Assisted Senior Product Support Engineers updating SOPs and performed

● Liaison between sales team and service team

Olympus Corporation of the Americas November 2000 – August 2007 Endoscope Technician

● Responsible for troubleshooting, estimation, and repair of flexible endoscopes to meet OEM specs.

● Traveled to Healthcare facilities to provided care & maintenance training to healthcare providers.

● Discussed repair recommendations, warranty evaluations and repair reports with Nurses, Doctors and Biomedicals

● Lead efforts to ensure business and quality key performance indicators are met. Examples include same day estimation, 24-48-hour repair turnaround time, inventory control & repair operations quality control.

● 5S & six sigma & trainer for new technicians

Eaton May 1999 – June 2000

Assembler

● Responsible for assembling and testing low voltage network systems. Supported multiple facets of manufacturing, packaging, document retention.

● Maintained timely, accurate and thorough documentation required by management.

● Demonstrated initiative and responsibility for planning, time utilization, and cost containment.

● Q/A

Joel Sykes

adu67q@r.postjobfree.com • Phone: 404-***-****

SKILLS

Osha Blood-borne pathogen regulations - D.O.T. – Hazmat - Lotus Notes, Concur, Citrix Datasweep - SAP Enterprise – CRM - JDE Edwards System - Microsoft Office - 5S – Six Sigma - Good Manufacturing Practice - Operating room protocol, Salesforce, Concur,

EDUCATION

University of South Carolina

Mechanical Engineering

Bachelor’s Degree- incomplete

Piedmont Technical College

Mechanical Engineering

Associated Degree

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