Charita R. Robinson

adu67i@r.postjobfree.com 256-***-****

OBJECTIVE

To establish a promotional position in a company that will benefit from my business, interpersonal communication, and proficient computer skills I have along with my ability to learn quickly and work well alone or with fellow co-workers.

SKILLS

Operating Systems

Windows

Linux

Hardware

Dell, Hewlett Packard, Apple, Sony, E Machine

Install, configure, and troubleshoot PC’s

Switches

Routers

Servers

Hard drives

NVision video system (Analog and Digital)

Tablets, Laptops, PC’s and Zero clients

Wireless cards

USB adapters

Video Cards

Sound Cards

Printer and Fax machine

Assemble PC’s to the component level

Soldering

Security

Anti-Virus

Spyware

Virus and Spam removal

Firewalls

VPN’s

Networking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration: Cisco, Dell

Ethernet Drivers

Physical

Intranets

Software

Microsoft Suit, Outlook, SharePoint 2010

Visio

Java

Customer Service

Over 15 years Customer Service experience

Strong written and oral communication skills

Strong ability to patiently assist customers with diagnosis and complex problem resolution with professionalism.

Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

EDUCATION

ITT Technical Institute Madison, AL June 2015

Associate of Science Degree in Information Technology – Computer Network Systems

Interpersonal Skills

Huntsville High Mentoring Huntsville AL September 2016

City League Volleyball Madison AL May 2015

Hu Destination (Mentoring & Performing arts) Alabama February 2015 - Present

Mentoring Alabama August 2011 - Present

Praise Dancing Alabama November 2005 – Present

EXPERIENCE

June 2015 – January 2023 Colsa Corporation (NASA) Huntsville Al

Engineering Technician

Provides remedial corrective actions for data communication and network systems

Build PC’s and Zero client’s (OS, Software, Raid’s, etc.)

Trouble shooting (Computers, printers, and other hardware devices)

Soldering

ISS and HOSC support (Respond to real time customer hardware issues)

Configure working environment for new users per request in HCR

Scanning for device tracking and record keeping database

Consistent update of HIM system

Assist engineers with designing and building configuration for HCR’s and Work orders, then execute HCR

Survey area where HCR are implemented

Terminate Cat5/6, T1, Video and Fiber cables

Cable runs for network structure

Maintaining and changing components of devices in the buildings (6+)

Work with tools, machines, meters, testers, cables, etc.

Regular and yearly training courses

July 2014 – May 2015 Appleton Learning (Huntsville High) Huntsville Al

System Technician

Manage devices for students and staff

Load software

Trouble shooting

System hardware/software error messages, storage and hardware configuration problems.

Maintain inventory of devices

Managing profiles

Use of several company software’s

Administrative duties

Work orders

Some physical assembly of device

Staff training

Helpdesk after hours (Over the phone technical support for end users)

June 2013 – July 2014 Alliance HR (Palco) Madison Al

Warehouse Technician line lead

Maintaining and training of line

Cloning and updating hard drives

Refurbishing cell phones and Kendal’s

Labeling cell phones and other required materials

Shipping and receiving of devices

Side by side training and working with supervisor

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