Rhonda McClary

High Point, NC *****

adu67g@r.postjobfree.com

+1-336-***-****

Authorized to work in the US for any employer

Work Experience

Respiratory support

AdaptHealth - High Point, NC

September 2020 to Present

My job details scheduling patients for appointments, taking payments, placing orders, troubleshooting equipment pertaining to respiratory equipment.

Customer Service Representative

Advance Home Care - High Point, NC

August 2019 to March 2020

Scheduling patients for appointments and taking payments and assisting patients with questions about their equipment and ordering supplies.

Customer Service Representative

Advance Home Care - High Point, NC

August 2018 to December 2018

Taking inbound calls for a well-known Durable Medical Equipment company, transferring calls and placing order for oxygen supplies, nebulizers, and trach supplies, while taking calls and transferring patients to the correct representatives to take care of their needs, providing the support and addressing any concerns the patient may have.

Customer Service Representative

Advance Home Care - High Point, NC

August 2017 to August 2018

Placing orders for customers over the phone using a dual computer model, taking several payment types, searching the company's website for items that the customer would like to purchase, providing them with the service they need when they call into the contact center, taking up to 50 -80 calls per day, and answering questions about their orders and any other concerns they may have, providing the support and tools assisting with returns and processing their refunds. So, they will have a great shopping experience, which makes us provide legendary service to every customer every time. Technical Support Representative

Conduit Global - McLeansville, NC

August 2016 to April 2017

Provide customers with assistance on repairing their cell phones and making payments and changes to their accounts. I took 75 to 150 calls a day answered technical questions and made sure their phones were working properly.

Reports Need and Concerns to Licensed Nurse

Novant Health - Winston-Salem, NC

July 2011 to April 2015

Winston-Salem, NC

CNA 1

-Provides one-on-one observation of selected patients for identifying behaviors, which are potentially hazardous to self or others, in accordance with facility policies and procedures; reports need and concerns to licensed nurse. In addition to Assist patients with personal grooming, monitoring vital signs and documenting information in to the T-system

Habilitation Technician

Arc of High-Point

November 2007 to April 2012

-Assisting patients with mental disabilities. Working with patients to learn to cope with skills and accomplishing goals established by case managers

Assistance with Duties Such as Grooming, Bathing, Light Housekeeping Caring Hands High-Point

August 2003 to December 2006

NC

CNA 1

-Assisting patients who have physical impairments in their homes. Assistance with duties such as grooming, bathing, light housekeeping, and errands. In addition to administering medications and superb documentation per governmental guide lines. Back Up Cashier

Marshals - Winston-Salem, NC

January 2003 to June 2003

Winston-Salem, NC

Stock Team

-Providing excellent customer service in a fast-paced environment Unloading trucks and placing floor displays in store as well as online site. In addition to keeping store location clean and safe, as well working as back up cashier.

-Are available upon request.

References and

Letters of recommendation

Education

Bachelor of Science in Criminal Justice Support

University of Phoenix Arizona - Phoenix, AZ

September 2019

Associates Degree in Criminal Justice

Guilford Technical Community College - Jamestown, NC May 2011

High school diploma or GED

Skills

• Vital Signs

• Medication Administration

• Medical Office Experience

• Insurance Verification

• Medical Scheduling

• Patient Care

• Technical Support

• Epic

• Medical Billing

• Computer Operation

• Medical Records

• Experience Administering Injections

• Salesforce

Languages

• English - Expert

Assessments

Filing & organization — Familiar

October 2021

Arranging and managing information or materials using a set of rules Full results: Familiar

Medical receptionist skills — Completed

December 2021

Managing physician schedules and maintaining accurate patient records Full results: Completed

Work style: Reliability — Familiar

July 2019

Tendency to be dependable and come to work

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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