Anthony Montgomery

adu675@r.postjobfree.com

Palm Coast · FLA · 32137· Tel + 347-***-****

Education: Actively pursuing a Bachelor’s of Science in Information Systems Technology

Certification CCNA, MSCE, Comptia A+, Security +/Actively pursuing CASP

Areas of Interest: Information Technology

PROFESSIONAL EXPERIENCE:

USAF veteran with IT professional with managerial experience providing technical support to telecommunications/network operating systems as they relate in LAN/WAN environments, utilizing the appropriate methods and a flexible interpersonal style to help facilitate budgetary responsibilities, planning and estimating work load requirements, and interfacing with customers to assure the completion of team goals.

Zayo Group/QOS Networks, IT Activations Manager 2022 – Present

Manager responsible for the development, management, and training of the shift supervisors and overall staff. Working with shift supervisors to complete the scheduling of technicians to cover customer turn up and service delivery. Serving as an internal and customer facing escalation contact and supporting both technical and non-technical issues. Monitoring status of live turn ups by communicating with the supervisors throughout the shift, and continuously coordinate and direct the resources while reporting all Activations checklist metrics and KPI’s.

Schedule resources and work shifts of all Activations Team technicians

Directly own and manage customer and shift supervisor escalations

Work with other teams in the organization such as PMO, Finance, Global Logistics, Developers, to continually optimize processes and automation surrounding workflow and systems.

Participate in project kick-off, design, and onboarding meetings to create departmental alignment, and provide a good level understanding of new project requirements to the Activations team prior to the team’s involvement

Understand and identify project risks potentially affecting activations for new projects, as to call out possible re-evaluation or identification of expectation misses prior to the team’s involvement

Delegate project tasks based on individual strengths, skill sets and experience levels, provide coverage as needed

Ensure resource availability and allocation related to scheduling activities

Responsible for advanced troubleshooting of supported services and escalations to Tier 3/Engineering

Monitor calls of Activations Team technicians to identify opportunities for training and process improvement. In addition, to recognize technicians’ strengths and specialties.

Initiate, coordinate and enforce optimal operational policies and procedures

Create and maintain comprehensive documentation

Report daily on all metrics surrounding turn ups including nightly detailed turn up results per customer, technician checklists, technicians’ inbound and outbound calls, trends and commonalities to improve process and customer experience

Work closely with project managers to maintain alignment of turn up scheduling and project risks

Create and manage reports and dashboards using Service Now ITSM

Liaise with internal departments, customers, and third parties/vendors

Recruit, select, orient, coach and motivate employees

Glotel/Clearwave Fiber, Voice Operatons Contract Engineer Aug2022 - Jan 2023 Voice Operations Contract Engineer responsible for the provisioning of POTS and varies PBX voice technologies and ONTs to ensure service delivery to customers. Reviewing and implementing all service requirements and configurations. Provide information from systems to associates. Investigated, diagnosed, rectified and documented issues as required.

Solo Visions, Network Operations Manager/ IT Consultant May 2014-2019

Company Co-owner/Network Operations Coordinator and consultant responsible for providing technical support for local clients as it relate to their network infrastructure needs. Performed cost analysis, installation, and migration. Duties included technical site surveys, installation support, documentation development, data record keeping, reporting, and user training.

Intecon, Network Ops Manager Apr 2011- Dec 2011

Strategic Operations VTC/TCF manager responsible for providing technical support directly related to the VTC/TCF Network environments located in Iraq. Performed site surveys, Installation, and migration. Duties included technical site surveys, installation support, documentation development, data record keeping, reporting, and user training in various network systems throughout the USF-I Command

Responsible for monitoring alarms and initial response to support and maintain LAN/WAN networks in support Operation Iraqi Freedom technical operations.

Managed and scheduled all Audio/Video Teleconferences (VTC) in support of the United States Forces Iraq (USF-I). As well as DVSG packet sites for secure call

reach back.

Responsible to interpreted wiring diagrams and schematics.

Installation and repair of communications and audio/visual hardware.

Troubleshoot and repair complex electronic/electromechanical equipment and systems, subsystems, local-area networks, and peripheral workstations.

Support of Cisco UC500 routers, Cisco ESW-540 switches, Cisco AP

Operated and maintained equipment such as, Polycom Accord MCU 50, 100 bridges, Tandberg Codians/Gatekeeper bridge. Knowledgeable with multiple Tandberg and Aethra Codec's, AMX controllers, video cameras, speaker systems, Cisco routers and switches.

Performed/handled COMSEC equipment duties.

Responsible for the maintenance and support of all communications in a primarily, Promina based network environment as it pertained to the MNF-I Program located in International Zone (IZ)/ Baghdad, Iraq.

Provided full technical support to all satellite facilities and remote users located throughout the IZ, to include but limited to; equipment installation, updating crypto, rekeying of radios and etc.

Provided support for web applications and collaborative infrastructure consisting of (Microsoft Exchange, SharePoint, and Active Directory,) on three networks. Performed system and application software upgrades including planning and scheduling, testing and coordination.

SAIC, IT Operations Manager/IMO Sept 2009- Jan 2011

Operations Support lead directly responsible for training, evaluating, and leading technical employees in providing system network support for 250+ computers on DISN networks (JWICS, SIPR, NIPR, CENTRIXS) allowing 200+ users to maintain twenty-four hour operations in Afghanistan

Provided system admin/network admin support to all JPO-MRAP personnel in Afghanistan.

Provided status reports on all IT operations objectives directly to the project manager

Assists in base lining, backup, and basic hardware support of laptops and associated peripherals.

Assists in maintaining network user accounts and troubleshooting basic network applications.

Interfaces with DOIMs and other military organizations as required supporting infrastructure upgrades, ensuring compliance with relevant regulations, and managing user accounts on government networks.

Scheduled, setup and managed VTC sessions through the use of Outlook, DVSG, TMS and other sources.

Installed, operated and maintained VoIP services and devices to assist the mission/business requirements on the contract.

Supported and installed Cisco routers and switches as it related to the support of onsite LAN communications needs.

Ensures systems are up to date with latest software and policies (security, anti-virus, OS patches, etc.).

Supports security initiatives as required by the JPO- MRAP Information Assurance team and as well as maintaining and trouble shooting the ASA firewall.

Responsible for all research, installation and maintenance procedures in correspondence to any JPO-MRAP infrastructure/network expansion and development on all seven sites throughout Afghanistan.

Corresponded with commercial vendors and local nationals to facilitate the current and future needs of the mission as they pertain to IT project.

ITT Corporation, Senior TCF/SATCOM Technician Aug 2008- Sept 2009

Responsible for monitoring, maintenance and support of all LAN/WAN communications in a primarily, Promina and military SATCOM based network environment as it pertained to the TAC-SWACAA Program in Camp Taji, Iraq.

Assisted in all COMSEC duties and responsibilities to include but not limited to; monthly, quarterly or yearly updates of encryption devices, inventorying, receiving, and destroying keying material, accounting, reporting and recording, as well as the upkeep of access rosters.

Responsible for shift and vacation scheduling of all TCF personnel to ensure that vacation and shift schedules adhere to current operational needs.

Schedule, setup and managed VTC sessions through the use of Outlook, DVSG, TMS, and other sources.

DRS Technologies, Lead Network Technician 2007-2008

Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

Accountable for all reporting all NOC procedures and events to RNOSC, management, and local military personnel whether it is in reference to logs, emails, or verbal communication.

Represented the NOC in weekly operations meetings in order to keep management and adjacent sections informed of all past, present and upcoming NOC concerns, events and work center details.

Responsible for shift and vacation scheduling of all NOC personnel to ensure that vacation and shift schedules adhere to current operational needs.

Acquired produced, and maintained up to date, accurate complete NOC SOP’s and equipment/circuit documentation to assure quality operation procedures.

Initiated actions and conducted ongoing reviews to ensure the availability spare parts, supplies and equipment.

Ensured station qualification and proficiency of all NOC personnel through an established and implemented training program.

Technical Skills

Working Knowledge of the following- Secret Internet Protocol Router Network (SIPRNET), Non-secure Internet Protocol Router Network (NIPRNET) Defense Red Switch Network (DRSN), and Global Broadcast Service (GBS), Cisco Firewalls, FTP, LDAP, HETS, Kanban, Scrum

Hardware - Multi-service bandwidth managers (IDNX/Promina, Channel and Data Service Units (CSU/DSU), various modems, matrix switches, encryption devices (KIV 7, KIV 7M, KIV 19, KIV 19A, Taclanes, Fastlanes, KG 84, KG 95, KG 194, Datacryptor 2000, Racal 64), radios, hubs, Cisco routers and switches, TNX-1100.

Test Equipment - Fireberds, T-berds, Magic One Digital Analyzers, LAN meters, multi-meters, oscilloscopes, breakout boxes, telephone test sets, network probes, network sniffers, and flukes.

Protocols - TCP/IP, ATM, SMTP, SNMP, ISDN, DSL, X.25, HDLC, SDLC, ESF, B8ZS, 802.11a/b/g, 802.1x, RS-232, RS-449, V.35, Frame Relay, Ethernet, FDDI, Token Ring, WIFI, MPEG2, MPEG4, H.264, SONET standards(OC-48,OC-192), ARP, BGP, EIGRP, IGRP, OPSF

Wireless technologies; 1XRTT, EV-DO, EV-DO rev.A, and LTE.

Operating Systems and Applications - MS Windows Vista/XP/2000/NT/9x, UNIX, Sun Solaris, HP Open View, FACIT, Remedy ARS, SharePoint, Active Directory, Solar Winds, PXE, VPN, OpenPGP, Lync, introduction to Powershell, TACACS, SQL, CiscoWorks.

References provided upon request

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