Center Agent Representative
Resume:
Denelle C. Kinnison **** Springfield -Urbana Pike
Lot 62
Urbana, Ohio 43078
*********************@*****.***
EXPERIENCE
Quantum Health Dublin, Ohio Patient Service Representative Assist members with all aspects of insurance claims
11/08/2021-Present
Spectrum Columbus, Ohio Agent upsell cable and internet subscription 10/2021-11/2021
CaaStle Groveport, Ohio Agent. Assist members with clothing rental subscription
07/12/2021-10/08/2021
State Of Ohio Columbus Ohio PUA TEMP. Pandemic Unemployment Adjudication
05/19/2021-07/08/2021
Aetna New Albany, Ohio Advocate Assist Members with Insurance Questios
03/04/2021-05/17/2021
Kelly Services Mason, Ohio- Member Experience Associate at Anthem 12/7/2020-03/04/2021
Assist members with OTC products for purchase available with insurance. While assisting in OTC should any other need arise assist member or caller with need to ensure members and or caller is satisfied Express Scripts, Fairfield, Ohio- Call Center Representative 11/2020-12/2020
Reach out to callers to inquire on status of overdue prescription pick up United HealthCare, Dublin, Ohio-Advocate
04/27/2020-10/28/2020
Assist member/authorized representative and providers o ces with various points in claims processes from prior authorization to denials and COB and payments, of monthly premiums, making changes to coverage and updates
Sedgwick, Hilliard, Ohio-SCR
September 10,2018 - Present
Assist callers to set up and maintain various claims such as Short Term or Long Term Disability, Workers Compensation, FMLA Claims, working with various clients and specialists
SKILLS
Service focused
Problem solving
Patient care
Skilled in maintaining safety
for blood collection and
handling
Experienced in venipuncture,
WIS, and dermal techniques
AWARDS
100 Sticks Club awarded for
completing 100 sticks in
school. Giving me more
experience with patients.
Perfect attendance awarded
for my attendance, not
missing a day or being late,
while attending school.
LANGUAGES
English
Tru-Green, Plain City, Ohio- Call Center Agent
January,2018 September, 2018
Assist Customers to set up service for lawn care via inbound and or outbound calls, assisted with processing payments and making changes to services customer had or needed accordingly.
First Action Marketing, Columbus, Ohio- Human Resource Manager/Administrative Assistant
September, 2017-January, 2018
Run o ce with CEO of company, set up and schedule interviews, assist with hiring process, Reach out to di erent companies and organizations to help them to learn about Green Renewable Energy resources. iQor, New Albany, Ohio- Call Center Agent
May, 2017-August 2017
Assist Customers and Dealers with activating and troubleshooting METROPCS Cell Phones, Accepted Customer Payments and moved accounts per customers request, Assigned troubleshooting tickets if device was having issues, Switched devices if customers or dealers asked, Handled multiple calls during the course of a 10 hour shift The Morrow County Hospital, Mt. Gilead, Ohio Phlebotomy Tech. December 2016- May 2017
Assist with blood collections in Hospital setting and in Satelite o ce settings.
The Little Clinic, Delaware, Ohio - Patient Care Technician May 2016- March 2017
Obtain Vital Signs, Input Insurance Information and Collect Copayments, Assist as needed in obtaining accurate readings for Influenza and Strep Throat, record accurate patient histories, Clean and ready exam rooms between each patient. As well as clean and stock clinic daily Sarah Moore Home, Delaware, Ohio — STNA
August 2011 - December 2012
Basic Patient Care assisting patients with bathing, feeding companionship, and their ADL’s
Crown Pointe Care Center, Columbus, Ohio — STNA
May 2011 - August 2011
Basic Patient Care assisting patients with bathing, feeding companionship, and their ADL’s (Supervisor: Carolyn) Interim HealthCare and Infusion, Marion, Ohio— STNA October 2008 - December 2009
Basic Patient care assisting patients with bathing, feeding, companionship, running errands, and ADL’s (Supervisor: Anthony Vogel) EDUCATION
LaRock HealthCare Academy, Columbus Ohio — Patient Care Technician Certificate
September 2015 - November 2015
Learned correct technique for venipuncture, WIS, Dermal and caring for patients while assisting with ADL’s. 116 hours of logged schooling; 58 logged hours of phlebotomy and 58 logged hours of patient care. EKG/ECG classes will begin in February 2016.
Woodside Village, Mt. Gilead, Ohio — STNA Certificate October, 1997 - January 2014
Learned the correct technique for patient care. Learned how to properly bathe, feed, and care for the patients. certification expired in January 2014 REFERENCES
References upon request.
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