Computer Technician Support

JAMES “RANDY” CLICK

SUMMARY

Mr. Click is an IT Professional with extensive experience as a Systems Analyst and IT support technician. Randy is customer focused and is accustomed to resolving all levels of technical issues while working with a diverse group of customers and communicating technical concepts to technical and non-technical audiences of all levels. Some additional highlights include:

Holds a Master’s Degree in Information Technology.

20 years of progressive technical experience.

Resides in Lancaster, KY and available to work on-site in Nicholasville.

Available immediately to interview and start with a 2-week post offer notice.

EDUCATION

Sullivan University, Lexington, KY 2005

Master’s Degree in Information Technology

Sullivan University, Lexington, KY 2000

Bachelor’s Degree in Computer Science

Lexington Electronic Institute, Lexington, KY 1996

Associate’s Degree in Electrical Engineering

TECHNICAL SKILLS

System Analyst

Help Desk

Active Directory

Group Policy

Remote support

Windows 2003 through 2016

Microsoft Office Suite

Server Administration

System Administration

SAN Server Administration (NetApp)

Audio/Visual equipment installation

Laptop/Desktop/Cell phone support

Apple and Android support

Cat5 and Cabling

WORK EXPERIENCE

Commonwealth of Kentucky, Frankfort, KY Jan 2000 to Present

Systems Analyst

Provide technical support for approximately 1000+ users and 30+ servers.

Provide helpdesk support via phone, remote, desk-side, or email regarding technical issues with hardware and/or software.

Work within Active Directory and Group Policy.

Troubleshoot various technical issues and provide resolution; reset passwords, permissions, etc.

Installation and termination of Cat5, cable, fiber optic cable, IP Cameras, and various other audio/visual equipment.

Set up desktops, laptops, and servers including SAN server (NetApp).

Help desk, pulled wire Cat5, installation and termination of fiber optic cable, installation of IP cameras, servers, troubleshoot hardware, software, setup desktops, laptops, and servers, SAN servers (NetApp) support end users.

Shelby County Schools, Shelbyville, KY Jun 1999 to Dec 1999

Computer Technician

Pomeroy, Hebron, KY Sep 1997 to May 1999

Computer Technician

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