Customer Service Case Manager
Resume:
LaVon P. Thompson
Southaven Ms 38672
OBJECTIVE
A position with a company that seeks an ambitious person where skills and education will be utilized toward continued growth and advancement.
EXPERIENCE
Future Electronics, Southaven, MS
Corporate Distribution Support Administrator 2017-2023
Point of contact for all internal customer groups
Investigates all issues, provides timely answers and solutions
Customer satisfaction
Categorize requests, inquiries and problems
WMS, Microsoft word, Excel
Future Electronics, Southaven, MS
Export Specialist, 2005 - 2017
Prepare Customs documents for international shipments
Knowledge and understanding of courier and freight forwarder services
Knowledge and understanding of trade compliance policies
Federal Express, Memphis, TN
International Customer Service, 2001 – 2005
Analyzes import documentation to determine admissibility
Arrange for the type of release required by US Customs and FDA
Contact customers, US Customs, and other parties to facilitate the release on imported merchandise
Received “Bravo Zulu Award” for outstanding customer service
YWCA of Greater Memphis, Memphis, TN
Case Manager, 1999 – 2000
Responsible for recruiting and assessing clients work potential
Provided case management for program participants
Maintaining records and statistics as needed
Prepared monthly and quarterly reports
Tenn. Dept. of Human Services, Memphis, TN
Case Manager, 1988 – 1999
Utilize the interview process to establish eligibility of clients for various public assistance benefits, including Medicaid.
Worked on a task force project to certify elderly clients for medical deductions
Ensured compliance of clients to state and federal policies and personal contracts
Christine’s, Memphis, TN
Manager, 1986 – 1988
Responsible for supervising sales staff
Opened and closed the store
Prepare employee schedules
Managed store inventory
EDUCATION
University of Mississippi, Oxford, MS
Bachelor of Science
Dunlap-Stone University- International Import-Export Institute
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