Customer Service Advisor
Resume:
Michael Pippin
I am Hard working Dedicated /Customer Service Advisor/Management Experience just
wanna work !
Henderson, NV 89014
adu651@r.postjobfree.com
Dedicated professional with 35 years experience in the automotive industry demonstrated strengths in customer
service, time management, and Good at troubleshooting problems, diagnostics and repair on diverse vehicles.
Skilled in preventive maintenance services and standard repairs. serve customers with expert knowledge and
quality repairs.
Authorized to work in the US for any employer
Work Experience
Senior Automotive Technician/Service Advisor/Management Tuffy Auto Service Center - Charlotte, NC
September 2018 to December 2021
Diagnosed and repaired engine, transmission, electrical, steering, suspension, and brake system problems.
Adhered to all OSHA safety regulations related to shop operation and safety. Maintained competitive pricing through fair and accurate cost estimates for maintenance and repair. Provided superior service by communicating with customers in personable and professional manner. Manage the day to day operations of the shop and employees. Responsible for the handling of customer invoice.
Estimated costs of vehicle repair.
Do follow up with customers to insure satisfaction of all work done. Satisfied customers with knowledgeable support and expert repairs for all vehicle systems. Drive customer loyalty by evaluating vehicle systems through customer courtesy inspections. Lead Auto Technician
Brother's Automotive - Fort Mill, SC
September 2010 to August 2018
Managed repairs from initial consultation with customers and vehicle inspections through final tests. Diagnose cause of malfunction on automobile.
Completed service orders detailing work to be performed and required parts. Protected safety and longevity of shop equipment, monitoring inventory and performing preventive maintenance when needed.
Verified secure installation and proper function of systems and components through direct testing. Adhered to all OSHA safety regulations related to shop operation and safety. Self Employed Owner/Operator
M & D Automotive Repair - Charlotte, NC
January 2004 to May 2010
Completed frequent basic repairs on different makes and models, servicing brakes, charging air conditioning, and changing engine oil, all to help Improved vehicle performance and fuel economy with tuning services, installing better air filters, replacing parts such as spark plugs, and replace fuel filters. Repaired, overhauled, and adjusted automobile brake systems. Inspected vehicles for damage and recorded findings. Estimated costs of vehicle repair.
Maintained cleanliness of work area and customer area. Repaired and serviced air conditioning, heating, engine cooling, and electrical systems. Tested electronic computer components in automobiles to ensure proper operation. Repaired radiator leaks.
Completed automotive maintenance and repair work such as oil changes, brake inspections, and battery checks.
Education
High school diploma in Small Engine Repair
Boces II Vocational Studies - Suffolk County, NY
September 1982 to November 1985
Skills
• Scheduling (5 years)
• Multitasking (5 years)
• Public speaking (5 years)
• Analytical thinking
• Quality assurance
• Thrive in Fast Pace Environment (5 years)
• Goal Oriented (10+ years)
• System testing (10+ years)
• Routine maintenance (10+ years)
• Suspension (10+ years)
• Transmissions R/Replace (3 years)
• Brake Repair (10+ years)
• Oil Change (10+ years)
• Mechanic Experience (10+ years)
• Automotive Diagnostics (10+ years)
• Automotive Repair (10+ years)
• Alignment (10+ years)
• Automotive repair / Service Advisor (5 years)
• Vehicle Maintenance (10+ years)
• Detailing (10+ years)
• Service Technician Experience (10+ years)
• Mechanical knowledge (10+ years)
• Diesel Engine Repair (2 years)
• Leadership
• Automotive service (10+ years)
• Upselling (10+ years)
• Customer service (10+ years)
• Sales
• Auto estimating (3 years)
• Auto service management (3 years)
Languages
• English - Expert
Additional Information
I have experience in Service Writer,Service Advisor, Shop Manager, Sales, I can build Estimates, close out the customers and manage a shop.
Contact this candidate