Work from home agent
Resume:
Marcus Carr **** Gipson ST
Fort Worth,TX, *****
********@*****.***
EXPERIENCE
ACT, work from home — Work from home Agent
January 2021 - November 2022
Contributed ideas,decision making skills and good judgment to achieve objectives. Initiate a process improvement through collaboration with peers, Inter company departments and leadership to exceed goals. Investigated and resolved customer inquiries and complaints quickly. Boys and Girls Club of greater Tarrant County, Tarrant County Metroplex— game room director, sight lead, Jim room director.
April 2015 - july 2020
Countlessly checking products for quality and insurance and safety purposes. Documented counts and sorted finished work to promote easy access for additional processing. Adapted plans and adjusted equipment to maintain high standards of functionality and safety. Mentored newly hired employees on operating equipment and overall operations of the facility.
Ross Dress For Less, Hurst tx — Cashier, sales floor associate, fitting room associate, stocker
June 2011 - November 2016
EDUCATION
Trimble tech high school, Fort Worth TX — diploma
Grad -May2011
TCC, Fort Worth TX — Associate/ in progress
2012 -
PROFESSIONAL SUMMARY
SKILLS
Carduus with strong service
mindset
understanding customer
needs,call documentation
.Customer account
management.
Strong telephone etiquette.
Data entry and maintenance
Responding to di cult
customers.
Building customer trust and
loyalty
.e cient and detail oriented
Customer data confidentiality
Call center operations
Cold calling
Conversation recording
Calm and professional under
pressure
Online instructions
Client report
building.Inspecting facilities
Dedicated agent,professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and changes to best enhance the organizational brand. Experienced with over seven years of customer service and data entry, excellent reputation for resolving problems and improving customer satisfaction.
Performance feedback
Client relationships
Sta support
Team goals
Site / Team lead
Cash Register operations
Fiduciary
Data operations
Team Oriented and
cooperative
Feedback provider
Patient and empathetic
Improvement plans
Microsoft Exchange
Excel
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