Howard J Letzkus

***** ********** 949-***-**** (C)

Mission Viejo, Calif. 92691

adu644@r.postjobfree.com

OBJECTIVE

Self motivated technical professional with a proven track record of industry experience seeks a challenging role with career development opportunities.

STRENGTHS – FOCUS/ACHIEVER/ADAPTABILITY/TEAM PLAYER

CORE COMPENTENCIES

Equipment Installation

HW/SW Support

Preventative Maintenance

Hardware Diagnostics

Product Technical Support

Troubleshooting

Systems Testing

Quality Control/Inspection/Inventory

Equipment Repair

PROFESSIONAL EXPERIENCE

Dormakaba - Chino, CA 5/2016 - Present

Service Technician/Warehouse Manager

Installing and upgrading dormakaba doors, locks, control devices and related equipment in commercial buildings.

Carrying out corrective service and preventative maintenance on a range of equipment in a professional and customer orientated manner.

Managing assigned parts and consumables effectively.

Communicating with sales and service management about customer complaints and sales opportunities.

Perform inventory counts and reconciliations.

Ensure that all safety procedures and processes are understood and followed.

Provide quotes and order parts for stock.

Broadlux Inc – Lake Forest, CA 6/2013- 11/2015

Field Service Technician

Provide remote and on-site support for our clients nationwide in the CNG/LNG/Hydrogen Fueling Industry.

Build and modify fleet management and POS Systems comprised of fuel controllers, automated fueling systems that provide secure authorization and reporting for Federal, State and Local Governments, Utilities, etc.

Install and repair start up systems with controllers and dispensers for fuel management control and payment processing systems.

Travel to customer sites to perform on site planned maintenance agreement.

Provide feedback to engineering department regarding product problems/issues experienced in the field, resulting in improved product features/ease of use.

Document service and installation actions by completing forms, reports, logs and records

Maintain customer confidence by keeping service information confidential.

Perform all duties adhering to Broadlux Safety Policies and Procedures.

Pach and Company - San Clemente, CA 3/2003 - 9/2012

Lead Quality Control and Service Technician

Provided phone assistance to customers requesting system/product recommendations resulting in customer product satisfaction/repeat business.

Consulted with dealers to provide installation support, providing end users with positive equipment start-up experiences.

Trouble-shoot Pach and Company dealer/end user equipment problems, resulting in improved customer product satisfaction/repeat business.

Interfaced with customers concerning replacement parts recommendations/availability, ensuring maximum equipment up-time.

Assessed customer needs during installation support/trouble shooting calls, providing sales leads to sales/marketing department.

Supervised/assisted with incoming parts receiving/inspection and final product assembly, ensuring product reliability/quality.

Supervised Shipping/Receiving functions, ensuring on-time delivery of products.

Diversified Auto Automotive - Temecula, CA 12/1998 - 2/2003

Customer Service Associate/Customer Retention

Responsible for answering phones, scheduling service work, trouble shooting customer problems/complaints, ordering/picking up parts and, as required, assisting with vehicle maintenance and repair work.

City of Laguna Beach- Laguna Beach CA

Maintenance Crew, Sewer Division 7/1994 - 12/1998

Responsible for general maintenance of city sewer lines and pump stations. Also assisted utility companies with problem identification/solving as related to the city sewer system.

Maintenance Crew, Parks Division 7/1990 - 7/1994

Responsible for general maintenance/clean-up of city parks, beaches and downtown areas.

TRAINING / QUAL/CERTS

Skills: Microsoft Office, Proprietary Company Systems

Carpenters Union 714

Journeyman 08/06 - Current

Southern California Institute of Technology

Electrician Certification Program/Electrician Trainee 12/12 – 7/2013

TRAINING / QUAL/CERTS Cont’d

AAADM Certified Inspector #200481

Construction Fall Protection (CITF)

ICRA: Best Practices in Health-Care Construction (CITF)

Smart Mark (CITF)

OSHA 10 Construction (CITF)

Basic Lockout/Tagout Safety (GB)

Common Fire and Life Safety Hazards

Electrical Safety

Emergency Procedures Safety Short )GB)

GHS Hazard Communication (GB)

Ladder Safety (GB)

PPE – Personal Protective Equipment (GB)

Power Tool Safety (GB)

Basic Metal Framing

Basic Roof Framing

Basic Wall Framing

Commercial Floor Framing

Doors and Door Hardware

Foundations and Flatwork

Powder Actuated Tool Safety

Printreading

Safety and Health Certifications

Tool/Equipment Applications

Wall Forming

COVID-19 Vaccination Confirmation Complete

**References provided upon request.

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