Service Representative Material Handler

Kiilleen, TX ***** 512-***-**** **********@*****.***

AMINESHA PRICE

Customer Service Representative

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. PROFESSIONAL

SUMMARY

SKILLS Issue and Complaint

Resolution

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Courteous with Strong

Service Mindset

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Upbeat and Positive

Personality

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Efficient and Detail-

Oriented

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Calm and Professional

Under Pressure

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Inbound and Outbound

Calling

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Understanding Customer

Needs

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Responding to Difficult

Customers

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● Microsoft Windows

WAFER FAB OPERATOR 08/2021 to 11/2021

Balance Staffing Agency, AUSTIN, TX

CENSUS ENUMERATOR 08/2020 to 11/2020

United States Census Bureau, Kiilleen, TX

WORK HISTORY

Monitored semiconductor operations and adjusted controls of processing machines and equipment to produce compositions with specific electronic properties.

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Managed equipment loading and unloading and moved finished work to stations for further processing.

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● Maintained and verified processing, production and inspection information reports. Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.

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Visited assigned neighborhoods and knocked on doors to encourage participation in Census.

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Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.

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Met with supervisor to review procedures, report issues or concerns, and receive instructions.

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● Attended team meetings to develop job knowledge.

● Leveraged smartphones to record information.

● Obtained updated contact information from all subjects and verified data for accuracy.

● Performed field staff duties critical to completing accurate counts in hard-to-reach CUSTOMER SERVICE REPRESENTATIVE 09/2018 to 02/2019 Teleperformance, Kiilleen, TX

CUSTOMER SALES AND SERVICE EXPERT 05/2017 to 10/2017 Telus International, AUSTIN, TX

MATERIAL HANDLER 01/2017 to 04/2017

Aerotek, AUSTIN, TX

communities

● Recruited and screened about 30 potential participants per day Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants. Collected customer feedback and made process changes to exceed customer satisfaction goals.

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● Handled calls promptly and with courteous professionalism.

● Completed call documentation while speaking with customers.

● Processed orders, service requests and applied information to customers.

● Maintained working knowledge of products, accounts, representatives, tools and systems. Navigated multiple computer systems expertly to handle customers' sales and service needs.

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Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.

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● Transported inventory items to appropriate locations. Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

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● Used hand-held scanners and physical logs to accurately track item movements.

● Kept storage areas organized, clean and secure to fully protect company assets.

● Packed items into appropriate containers for shipment.

● Received and unpacked shipments and new equipment as directed. Austin Community College, Austin, TX

Associate of Applied Science, Nursing, Expected in 05/2024 Austin Community College, Austin, TX

GED, 05/2011

EDUCATION

● Continuing education in receiving Bachelors degree in Nursing after Associates degree

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