Service Representative Administrative Assistant
Resume:
Johnanna Law
Des Moines, IA **310
adu62r@r.postjobfree.com
Work Experience
Spirit Cares
Direct Care Professional
Des Moines, IA
• Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Mainstream Living
Support Living Tech
Des Moines, IA
11/2015 - 07/2016
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
• Instructor advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Target
Cashier
Des Moines, IA
11/2014 - 01/2015
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Spectrum Resources
Secretary and Administrative Assistant, Except Legal, Medical, and Executive
Des Moines, IA
08/2012 - 04/2014
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Gannett (DM Register)
Customer Service Representative
Des Moines, IA
03/2011 - 06/2012
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Creative Visions
Receptionist and Information Clerk
Des Moines, IA
01/2011 - 12/2011
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Analyze data to determine answers to questions from customers or members of the public.
Education
Des Moines Area Community College
Associate of Arts
Liberal Arts
Des Moines, IA
Skills
• Social Perceptiveness
• Critical Thinking
• Speaking
• Coordination
• Reading Comprehension
• Complex Problem Solving
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