Customer Service Safety Manager

Victoria Petit

Orange TX 409-***-**** **************@*****.***

Profile

Hardworking and dependable candidate, with a positive attitude, who’s successful at managing multiple tasks, to meet team goals in a safe and timely manner. Experience

COOK SNAPPY'S EXPRESS MART -BRIDGE CITY, TX SEPTEMBER 2022 - CURRENT

· Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

· Changed and sanitized cutting boards and surfaces during and in between tasks to avoid cross- contamination.

· Prepared multiple order’s simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

SERVER/COOK GRANDMA’S COUNTRY KITCHEN -BRIDGE CITY, TX FEBRUARY 2022 - AUGUST 2022

· Worked with POS system to place orders, manage bills, and handle complimentary items.

· Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

· Took food orders from cashiers and cooked items quickly to complete orders together and serve hot.

· Instructed new staff in proper food preparation, storage, use of the kitchen equipment in safety and sanitization.

· Ordered and received products and supplies to stock Kitchen areas.

· Upheld company standards, compliance requirements, and safety regulations for operations.

· Prepared quality products while maintaining proper food safety practices and presentation within service goal times.

SMALL BUSINESS OWNER VICKI’S MAID SERVICE - Houston TX MARCH2016 - FEBRUARY 2022

· Promoted business via social media to generate leads and maximize brand identity.

· Maintained all business aspects- Advertising, billing, sales, ordering, expenses, pay roll, etc.

· Trained employees in safety practices, personal as well as customer safety.

· Perform daily sanitization duties, the handling and disposal of general chemicals.

· Maintained client privacy and integrity of clients personal property and belongings.

· Used chemicals by following safety protocols and procedures to avoid burns, injuries, and damage to property.

· Ordered and stocked cleaning supplies based on current job, workload and upcoming jobs. BAR MANAGER BUCK’S PUMP HOUSE WEBSTER,TX JANUARY 2002 - MAY 2011 Page 2

· Maximized customer service by training staff, overseeing operations, and resolving issues safely.

· Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer focused events.

· Adhered to state laws regarding alcoholic beverage services and customer regulations.

· Improved customer service rankings by resolving issues quickly, safely, and accurately.

· Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

· Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits. Education

HS Diploma GRANT PARK HIGH SCHOOL - GRANT PARK, IL MAY 1994 TABC CERTIFIED MAY 1999 - 2021

TX FOOD SAFETY MANAGER CERTIFICATE

2002 - 2013

Skills & Abilities

· Safety and Sanitation Standards

· Problem Solving Skills

· High-volume Environment

· CDC Sanitation Guidelines

· Safe Work Practices

· Bar Management

· Teamwork and Collaboration

· New Business Launch

· Critical Thinking

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