Support Specialist Administrative Assistant
Resume:
ELEONOR VILLAVIEJA
Iselin, NJ
***********@*****.***
www.linkedin.com/in/eleonor-villavieja-493882164
SALES SUPPORT SPECIALIST/ADMINISTRATIVE PROFESSIONAL
Results-focused Sales Support and Administrative professional with strength in sales growth goals and office management. Proactive support staff with strengths in communication and contribution. Proficient in leveraging and managing long term customer support and acknowledge to promote customer service relations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
COMPETENCIES
New Business Development * Competitive Positioning * Sales Enablement * Sales Goals * Contract Negotiations * Prospecting Customers * Customer Experience * Relationship Management * Process Optimization
PROFESSIONAL EXPERIENCE
Johnson Controls Fire Protection LP - New York, NY March 2008 to June 2022
Sales Support Specialist
Fielded customer queries, providing clear accurate answers to technical questions and support requests. Keeping track of sales rep monthly sales growth. Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives’ diverse needs.
Assisted with Sales program and campaign as needed.
Assisted with customer information including customer forms, forecasting, related credit, contract and all other related management program.
Slashed administrative costs to 50% applying “FIRST PASS YIELD” initiative that consumed 20% of sellers time.
Relayed quote information to counter party (sellers, direct customer, contractor).
Initiated “FIRST PASS YEILD” booking which improved cash collection to 10% with triggered few cash disputes.
Received credit information and creating new customer forms to be reviewed by credit department.
Provided pricing and renewal documentation necessary to renew current customer
Eleonor Villavieja ***********@*****.*** Page 2
Provided detailed customer service assistance to all customer.
Reviewed purchase orders for accuracy and product line material order consistency.
Provided timely follow-up of “ON-HOLDS” bookings that escalated requests placed on hold more than 3 times.
Followed-up with sales teams and customers with complex issues to coordinate resolutions.
Facilitated Bond Request (Bid, Performance and Payment Bond Certificate).
Facilitated Insurance and Tax-Exempt Certificate that speed up booking process that result in a 70% increase in sales monthly target quota.
Initiated contract review for document accuracy.
The Gilbert Company - Keasby, NJ January 2007 to February 2008
Administrative Assistant
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Managed inventory to ensure all supplies were in stock and within budget.
Composed correspondence, reports and meeting notes.
Inventoried and ordered supplies for office.
NITEO PARTNERS, INC. - Iselin, NJ January 1999 to December 2006
Executive Assistant to the President
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Set up meeting and event logistics for senior management and updated calendars.
Collected and analyzed information to produce concise reports.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
EDUCATION and TRAINING
Bachelor of Science: Business Administration
Philippine Christian University - Manila, Philippines
COMPUTER S
Computer Proficiency and Microsoft Office
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