Data Entry Customer Service
Resume:
Anjelica
Duncan
***** ********* **., ******** ****, TX 77489
*********@*****.***
Strategic HR Generalist offering 6+ years of progressive managerial experience. Skilled in implementation of HR policies, procedures, regulations, and systems. A proven track record of using personal communication and organizational skills to lead and improve HR departments, recruiting methods, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen with the ability to work independently.
Experience
SEPTEMBER 2016 – PRESENT
Operations Manager (Promotion) Michaels Arts and Crafts, Sugarland, Texas
-Train, observe and coach the team to achieve results
-Participate in the performance management process of your team
-Support talent development
-Review, update and revise company hiring practices
-Interacts with others in accepting and respectful manner
-Raised employee retention rates by over 10%
-Managed and execute inventory management processes
-Achieve company KPI’s
-Execute shrink and safety programs
-Lead and manage adherence to Standard Operating Procedures (SOP’s)
- Manage visual merchandising standards in store and execution of feature space
Customer Experience Manager Michaels Arts and Crafts, Sugarland, Texas
-Processed onboarding paperwork including I-9
- Conducted orientation for all new hires
- Completed payroll weekly
- Conducted yearly performance evaluations
-Completed 90 days follow up with new hires
-Controlled wages for the department
-Delivered monthly and weekly training materials to employees
-Managed daily/weekly classroom activities
-Finalized scheduling monthly for classroom activities
-Handled all customer concerns at store level
-Order supplies and filed expense reports with the accounting office
-Assisted with store recovery process/ SISO process
-Set store ads and plan-o-grams (layouts) changes
-Generated store reports based on department sales
-Controlled shortages by making sure merchandise were properly tagged
-Counted daily deposits
JUNE 2012 - JULY 2016
Member Services/ Fresh Assistant Manager Sam’s Club, Houston, Texas
-Creates budgets for sales, expenses, and wages while monitoring monthly club indexing to ensure we will reach the target
-Performed all opening/ closing procedures daily
-Used visual merchandising to capture sales
-Provided supervision and development opportunities for associates by hiring, training, and mentoring
-Process new hire paperwork
-Managed the HR department to ensure processes were completed
-Monthly audits on employee files to ensure all required paperwork is complete
-Managed facility operations daily
-Oversaw accounting office daily to ensure they were balanced
-Models, enforce, and provides direction to associates on proper member service approaches
-Cultivated work orders with facility maintenance to ensure the building was function properly
-Facilitated weekly and monthly inventories to reduce shrink
-Oversaw member and associate safety
Skills
Oracle/ SAP/ SharePoint • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Expense Control • Processing I-9 • People Soft/ADP • Onboarding/ Orientation • Project Management • Customer Service • Data Entry • Inventory Processing
Education
DECEMBER 2019
Master of Science in Human Resource Management, Houston Baptist University— Houston, TX
DECEMBER 2011
Bachelor of Science in Business Administration, University of Phoenix—Houston, TX
MAY 2006
High School Diploma, Thurgood Marshall High School—Missouri City, TX
References
• Available upon request •
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