Service Representative Customer
Resume:
C O N TACT
**************@*****.***
Camden, South Carolina 29020
phone
address
C A R E E R O B J E C T I V E
I wish to secure a position where I can utilize the knowledge and skills I have obtained through education and work experience to further the growth of this
company and my career.
E X P E R I E N C E
February 2022 - Present
Customer Service Representative
1-800-Radiator & DPF, Columbia, South Carolina
January 2016 - December 2021
Client Relationship Manager
Big Red Box, Columbia, South Carolina
January 1998 - January 2021
Manager/Server
Shoney's Restaurant, Various Locations, South
Carolina
Answering Phones as the first line of
communication to current and prospective clients
•
• Monitoring company website to fulfill online orders
• Scheduling Pickups/Drop-offs
Determine charges for services requested and
arranged for billing.
•
• Resolving customer complaints
Assist with mentoring new employees during and
after training.
•
Regarded equipment needs and advised customers
on types of equipment to purchase.
•
Verified existing client satisfaction by performing after-sales care responsibilities.
•
Mediated communications between company
leadership and clients by addressing complaints
and issues from both sides.
•
Monitored customer preferences to determine
focus of sales efforts.
•
Resolved customer complaints regarding sales and
service.
•
• Managed 5-8 front end employees
• Managed 1-3 back end employees
• Created seating charts
• Scheduled employees
• Completed "end of night" protocol
• Managed weekly sales projections
• Ensured customer satisfaction
• Took orders/waited tables
A M Y O X E N D I N E
S K I L L S
• Sales Expertise
• Customer Consulting
• Multi-Line Telephone Operation
• Clerical Support
• Conflict Mediation
• Works Efficiently Under Pressure
Contact this candidate