Desktop Support

Contact

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Skills

Customer Service

Active Directory

Citrix

Windows 10

LogMeIn Rescue

Microsoft Office

Desktop Support

laptop imaging

Service Now

Office Management

Languages

English

Carl Begert

System Administrator

Citizenship: United States of America

Hello, I am Carl.A graduate of ITT-Tech in Strongsville, Ohio. I have accomplished my Associates of Science Degree with a concentration in Network Administration. At this present time I am looking to re-enter the IT field.Eager to learn, with 3-5 years of Customer Service, Help Desk Support, and Desktop Support. I am taking advantage of this time and opportunity to polish up on my skills.

Professional Experience

Educational History

Male 11th August, 1976

United States of America, Canton (Ohio)

Customer Support Engineer

ComputaCenter

Jan 2022 - Sep 2022

Logging and documenting tickets with Service Now Remote troubleshooting, Software Installs Enabling Data Encryption upon deployment Imaged laptops via IPv4 (when worked onsite) Installed software according to user role.Remotely troubleshooting hardware and softwareUsing jump boxes for Active Directory via CitrixUsing tools like Beyond Identity (admin passwords) and LogMeIn Rescue for remoting into users machines.

Installation Technician

Hays Recruiting

Apr 2021 - Jan 2022

This was a contracting role. I was supporting Synchrony Financial

(SYF).This role allowed me to reimage employee Laptops and MacBooks via IPv4 PXE. Install software onsite and remotely, according to role. Push software through SCCM. Documented service tickets through Service Now platform. I also used Citrix to access Active Directory. I was also given access to LogMeIn Rescue for remote logins used for troubleshooting and also was given access to rollover admin passwords.

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AS in Network Administration

ITT Technical Institute

Dec 2013 - May 2016

Certifications

INTERESTS & HOBBIES

Technology, Infrastructure, Operations, and Customer Service FAVOURITE BOOKS

Gerald's Game, Noel

FAVOURITE MOVIES

Cops, Falling Down, Sci Fi, My Classic Car

GED

Polaris Career Center

Sep 2013 - Sep 2013

MTA: Windows Operating Systems Fundamentals

Microsoft

May 2021

A+

CompTIA

Apr 2019

Customer Service Skills

May 2021

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