Ahmed A. Metwaly

** ****** ** *********, **, **604 Mobile: 508-***-****

adu5qd@r.postjobfree.com

Systems & Network Administrator

Accomplished Systems & Network Administrator with +10 years of experience managing windows operating systems, windows server infrastructures and data-center operations across Microsoft. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Technical Skills:

Microsoft Windows OS’s, Windows Server 2002-2013, Citrix Server, Exchange Server2007 and 2013, Linksys routers and switches, WIN XP, 7,8 and 10,, Sales force CRM, Symantec Anti-Virus, Kaspersky Anti-Virus, Cisco and FortiGate routers and switches Cisco OS Wireshark, Cisco VOIP, Cisco Access points (programming and implementation), Windows Powershell, LastPass, LabTech, ESET Antivirus, VMware, GNS 3 (Virtual Environment), SilverBack Monitoring Software, Basic Repair/Troubleshooting Apple and Blackberry Products, Server 2008,HPSM, Peregrine Monitoring Software, Sophos, RSA Tokens (maintenance and troubleshooting), DAMEWare system monitoring, Microsoft Outlook and Office 2003, 2007, 2010, 2013 and 2016,, iPhone and iPad repair and troubleshooting, Active Directory (extremely proficient), BlackBerry BES, Microsoft Office 365, Microsoft Skype, Google Hangout,, Windows PowerShell, Windows

Certifications

Microsoft Certified System Administrator MCSA

Microsoft Certified System Engineering MCSE

Cisco Certified Network Associate CCNA

Cisco Certified Network Professional CCNP, in progress.

Professional Experience

PaxeraHealth Corp

Senior Technical Support Engineer.

July 2015 till present

• VNA/PACS/RIS solutions designing, installation, administration, and troubleshooting

• Data centers designing, planning, customization and installation

• Design the solutions as a technical wise including the hardware and software architecture in addition to designing the entire workflow according to the international standard

• Configuration of the clustered servers (VMWare, Hyper-V & Microsoft Physical Clustering

• Designing and applying the backup plans

• Configuring and implement and manage FortiGate router load balancing and HV.

• Providing a pre and after-sales support to the customers worldwide

• Preparing the project execution plans, follow-up the milestones and report the project status when required.

• Assisting with the technical replies on the tenders RFP

• Provide ideas for new system features.

• Providing the technical support for the sales team when required

• Assist with building a relationship with the customers

• Assist in the preparation of different product comparison

• Assist with the building of the technical & troubleshooting documents.

• Provide the on-site/tele application training for the end users as well as the distributors on all PaxeraHealth products

• Provide the on-site/tele administration training and PACS/DICOM as a technology for the PACS administrators and the distributors technical support team.

• Preparing the presentations for the training sessions or product demonstrations for the customers and distributors.

•Provide general client/server and SAN/storage array support.

• Performing the on-site/seminar/live product and application demonstration when required

• Provide the technical support and live demonstration during the exhibitions and conferences

• Generating the product installation videos for the distributes

NamanaSOFT April 2014 till June 2015

IT Specialist

Installing, configuring and troubleshooting different versions of windows operating systems

(vista & win 7 & win8 and win 10)

Administering file server, print server, internet server, proxy server, WSUS Server,

Installation of Windows operating system (Windows 2003, Windows 2008, Windows 2012).

Providing full end user support of enterprise content management (SCCM).

Windows interoperability with LAN and WAN.

Configuring and implementing and managing the FortiGate routers

Working with third party vendor applications such as Web and JAVA applications

Implement the Security patch installation process on server environment.

Work independently with various application teams with build activities

Configuration, maintenance, support, troubleshooting system upgrades and integration of all production and test Windows servers.

Maintaining the highest availability of all systems is of utmost priority.

In details

•Installing Software

•Troubleshoot software and hardware and take necessary corrective actions

•Installing, Configuring and Troubleshooting network operating systems

•Installing, Configuring and Troubleshooting Servers, Domain Controllers (DC), End users

•Installing, Configuring and Troubleshooting Network Hardware Devices

•Assign privileges to users and groups

•Monitoring and evaluating systems changes

•Creating And Managing File system

•Installing software packages/patches

•Troubleshooting hardware and software problems and take necessary actions

•Configure Network Protocols TCP/IP, Net Beau

•Ensure the functionality of Domains, Servers, Domain Controllers,

•Attending and solving day-to-day hardware/network related problems of servers, DC's, Clients PC's

•Administering, Configuring, And Installing Active Directory, DHCP, DNS, WINS, RRAS, ISA on windows 2000, 2003,2008,2012

•Installing and Troubleshooting Network operating Systems

•Install and Configuring Win Proxy, Internet sharing, etc…

•Installing and Configuring Terminal Service in Windows 2000, 2003,2008,2012

•Implement security

•Create a mailbox

•Open Outlook Web Access

•Backup mail and public folder databases

•Create public folder

The Children’s Cancer Hospital 57357 Egypt,

July 2007 – December 2013

System and Network Administrator

Microsoft windows 2003 & 2008 & 2012 domains and all Microsoft products.

Administering of Microsoft exchange server

Providing full end user support of enterprise content management (SCCM).

Server for Microsoft clients. Full support of remote users on different locations. Full client end support at Hospital head office.

Responsible for network hardware (Servers, routers, switches, wireless access point, plotters, printers and scanners)

MS Exchange administrator responsible for Exchange server & mailbox administration:

1.Create a mailbox

2.Open Outlook Web Access

3.Backup mail and public folder databases

4.Create a public folder

5.Create an e-mail distribution list

6.Set a mailbox quote

7.Connect Exchange to the Internet

8.Accept mail for a domain

9.Configure the default e-mail address for new user accounts

Backup and Disaster Recovery:

Taking a Domain Controllers, Servers

Restore the data from the backup media in case of system crash or data loss

Planning and Implementing a Backup strategy according to the network environment and data sensitivity

McAfee Server Administrator:

Primary Duties, Responsibilities & Essential

Provide help desk engineering support and sustainment of Computer

Network Defense (CND) systems to a float platforms, including McAfee policy Orchestrator (EPO) (Host Based Security System (HBSS)) deployment.

provide technical support via help desk (trouble tickets, phone, and email) and site visits to customer locations

Knowledgeable with McAfee ePo server and modules

•ePo version 4.5, 4.6 and 5.0

•Agent Deployment

•Rogue System Detection

•Asset Module

•Data Loss Prevention (DLP)

•Device Control Module (DCM)

•System Compliance Profiler (SCP)

•Host Intrusion Prevention System (HIPS)

•Policy Auditor

•Anti-virus

•Anti Spyware

BMB Company

May 2002 - May 2004

Technical support

Education

Bachelor's Degree in Computer Science & Information Technology, Modern Academy, Egypt, 2004

Courses & Training

YAT Education center

Microsoft Certified Systems Engineer

ID: 3834210

•MCP Exam 70-290: Managing and Maintaining a Windows Server 2003 Environment

•MCP Exam 70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network

•MCP 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure

•MCP 70-294: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory

•MCP Exam 70-350: Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004

•MCP 70-298: Designing Security for a Windows Server 2003 Network

•MCP Exam 70-270: Installing, Configuring, and Administrating

•Windows XP Professional

Cisco Certified Network Associate

ID: CSCO11604665

•Configure routing protocols given user requirements

•Configure IP addresses, subnet masks, and gateway addresses on routers and hosts

•Configure a router for additional administrative functionality

•Configure a switch with VLANS and inter-switch communication

•Implement a LAN

•Customize a switch configuration to meet specified network requirements

•Manage system image and device configuration files

•Perform an initial configuration on a router

•Perform an initial configuration on a switch

•Implement access lists

•Implement simple WAN protocols

Microsoft Exchange Server Course 2007 – CCH 57357

System Center Configuration Manager 2007 (SCCM)

Windows Server Update Services (WSUS)

Microsoft Windows 95, 98, XP, Vista, 7 and 8

Microsoft Office (Excel, Word, Power Point and Outlook)

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