Customer Service Assistant

El Lisha Mayle

**** ******** ****. ********, ** *0229 720-***-**** *********@*****.***

Misson

To provide quality, efficient support within my scope of expertise to a non-profit organization or media network that provides hope for all who are in need of seeing this life in a better light. Providing the opportunity to innovate creative strategies to support the growth within the company’s marketingp

Requirements

Bachelor of Arts in Human Development, Metropolitan State University of Denver, CO 2015

Medical Assistance Certificate, Pima Medical Institute, Colorado Springs, CO 2008

General Studies in Psychology and Art

Pikes Peak Community College, Colorado Springs, CO

2002-2005

High School Diploma, McKinley Sr. High School Canton, OH 1998

Expertise

Over 20 years customer service experience

Intermediate knowledge of billing processes

Ability to maintain HIPPA regulations and high privacy regulations

Google systems, Microsoft Office, Adobe, Epic, multiple commercial insurance portals & RSC Cash Mgt. systems

Multiple Personal Growth and Development classes & workshops including Crutial Conversations

Analyze, research, resolve patient accounts with overpayments

Communication between insurance providers, RSC Cash Management team and leaders in resolving trends & payer resolutions

Implement and Innovate work processes collaborate with team to ensure quality, efficient workflows complies with company policies and process improvements

Writing, Editing, Influencing, Innovating Avenues of Market and Advertisement Expertise

Sole Proprietor, Multiple local and non local US privately owned Businesses Current 2019

Transformation Project Prison Ministries, Brighton, CO 2013-2018

Volunteered for the Chaplain, Author and Founder of T.P.P.M.[Transformation Project Prison Ministry] at Adams County Detention Center assisting with a few sermons on Sundays. Shared with the women incarcerated my testimony. [created a poem version of my testimony for the females at ACDC in 2016/17]

Assisted the owner of this ministry with all the new books she had written for the prisoners all over the world by editing all her books for the incarcerated all over the world from 2014-2017.

Produced written testimony for book to inspire readers (specific to the incarcerated all over the world)

Written story was published in Yung Hui McDonald’s book titled: “Callings”; also testimony was published in her dissertation for PhD.

Interviewed on local Christian Radio station in 2016 for TPPM and Yong Hui McDonald’s world wide books she has published in 7 languages, specifically written to bring encouragement to incarcerated men and women in transformation to the

Medical & Revenue Experience

Hospital to RSC Cash Management

Patient Account Associate I, Broomfield, CO PRESENT

●Identifies appropriate payment details and saves back-up as appropriate. Balances payments to deposits in systems and applications. Posts all payments to patient accounts, using both electronic and manual posting systems.

● Researches, validates and makes adjustments to payment postings. Follows up in accordance to procedures and policies with an overall goal of account resolution.

●Posts correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.

●Researches and follows-up on missing information, such as EOB and insurance remittances. Contacts payers as necessary to obtain detailed info in regard to payments.

●Meets department's productivity and quality goals.

●Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

Clerical Representative, Broomfield, CO

●Proper handling and distribution of patient refunds and correspondence verifying and updating patient demographics and insurance coverage

●Filing insurance remittance reports, indexing correspondence into Epic system

●Updates patient payment plans in the payroll database

Good Samaritan Medical Center, Lafayette, CO 2017-2018

●Ensure that all patient meals are correct according to their diets

●Deliver all patient and guest trays in a timely and accurate manner

●Assist all cooks and dishwashers with any additional duties that need to be completed

●Monitor patient meals and nutrition aides to ensure all meals are delivered on time

Health Tech Paraprofessional, Mount Vista Community School, Colorado Springs, CO 2008-2009

●Administered first aid and medical care for students and staff

●Maintained health records and confidentiality while

●Implemented an outreach program to educate staff members on healthy ways to live

●Communicated with parents about their child’s medical needs

●Reported and the school nurse to authorize treatments

Writing Experience

Transformation Project Prison Ministries, Brighton, CO 2013-2018

Volunteered for the Chaplain, Author and Founder of T.P.P.M.[Transformation Project Prison Ministry] at Adams County Detention Center assisting with a few sermons on Sundays. Shared with the women incarcerated my testimony. [created a poem version of my testimony for the females at ACDC in 2016/17]

Assisted the owner of this ministry with all the new books she had written for the prisoners all over the world by editing all her books for the incarcerated all over the world from 2014-2017.

Produced written testimony for book to inspire readers (specific to the incarcerated all over the world)

Written story was published in Yung Hui McDonald’s book titled: “Callings”; also testimony was published in her dissertation for PhD.

Customer Service Experience

Guest Service Assistant, Multiple Restaurants and Hotels including the Sage Hospitality Corp 2000-2017

● Ensure all guest are greeted in a timely manner

● Communicate with staff when guest need assistance

● Organize wait stations, silverware, and payments

● Complete all tasks in a timely, efficient manner

Monitor and participate in all stations of the restaurant

● Operate payment transactions and balancing at the end of each shift

● Provide customer service while maintaining an efficient team workflow

● Responsible for educating other staff members on policies and procedures

Operated and organized service for over 20 tables at a time

● Calculated cash transactions while paying close attention to proper change given

● Supported back and front of the restaurant to ensure efficiency

References

Personal References:

Nai Wyntrs: 720-***-****

Morgan DeVilla: 720-***-****

Paco Bennett: 719-***-****

Professional References:

Bri Chante Loadholt: 719-***-****

Sheila West 303-***-****

Brooke Mackie 303-***-****

Carmen Lyons: 720-***-****

Vanessa Borton: 719-***-****

Linda Mowrey: 303-***-****

Contact this candidate