Customer Service Data Entry

MICHELE FOLLIS

***** * ****** ****** ******, San Tan Valley, AZ 85143 480-***-****

*******.**********@*****.*** / linkedin.com/in/michele-follis-a04210aa/ I have a high standard of excellent customer service and make every effort to surround myself with like- minded individuals. I have spent much of my career in the real estate industry as a realtor and in title and escrow or in retail where I was able to utilize my customer service skills. I am a highly motivated, goal oriented, organized professional.

EXPERIENCE

2012 – 2014

OFFICE MANAGER / TRANSACTION COORDINATOR, HUNT REAL ESTATE, ERA, TEMPE

Oversaw and managed all agents in Tempe/Scottsdale ERA offices; responsible for reviewing license and continuing education; created and implemented orientation for all new agents; uploaded new listings into multiple websites for more visibility. Ordered supplies and maintained office i.e. accounts receivable, accounts payable; handled all incoming inquiries. 2001 – 2005

SALES ASSOCIATE, CUSTOMER SERVICE, NORDSTROM

This is where I gained my level of customer service – if the customer isn’t there, we aren’t there. Developed my own book of business through providing excellent customer service; dedicated follow up with customers and providing updates.

SKILLS

Excellent Customer Service

Dedicated

Communication

Team Leadership

Quality Assurance