Executive Assistant Office Manager
Resume:
SUSAN BROWN
St. Clair Shores, Michigan *****
*************@*******.***
www.linkedin.com/in/susanpatriciabrown
SUMMARY
An accomplished and results-driven executive assistant, with extensive experience in administrative support, calendar management, policy and procedure implementation, event planning, and travel arrangements. Contributes to an organization’s success by leveraging exemplary leadership, team- building, organization, and oral and written communication skills to ensure efficient executive operations, while perpetually redefining expectations.
CORE COMPETENCIES
• Develops and handles e-mails and calls, and operates various communication channels.
• Assists managers and healthcare executives in accomplishing organizational goals.
• Prioritizes and manages multiple tasks simultaneously, applying strong organizational and time- management skills.
• Coordinates tasks to accomplish projects with timeliness and creativity.
• Applies Key Performance Indicators (KPIs) to identify areas of strength and areas of opportunity for training purposes.
• Utilizes analytical and interpersonal skills to coordinate effectively with team members.
• A detail-oriented and strategic thinker.
EXPERIENCE
HENRY FORD HEALTH SYSTEM/CORPORATE OFFICES, Detroit, Michigan Senior Executive Assistant, 2017-2021
Provided executive assistance to Senior Executive Vice President, Chief Human Resources Officer, senior executives, and senior executive assistants. Coordinated with 15 Vice President direct reports to Chief Human Resources Officers in assigned duties and delegated tasks. Shared responsibility of organization of executive suite while providing assistance to executives. Prepared meetings, maintained and scheduled video conferences in board room, organized lunches, and prepared equipment. Arranged high-level confidential meetings, organized executive calendars, performed confidential communications, and executed executive retreats.
• Delivered, researched, and routed correspondence, drafted letters, documents, and reports, and collected and analyzed information.
• Managed annual staff calendar for routine meetings, training courses, and personnel evaluations.
• Reorganized current administrative procedures, and designed and implemented new policies and procedures.
• Assisted in formatting and editing of PowerPoint presentations to ensure clean and effective design.
• Arranged flights for nurses traveling in from Cleveland Clinic and Northwell Hospital in New York due to nursing shortages and burnout, while working under stress of pandemic.
• Organized multiple hotels, condominiums, and motor homes to enable nurses and doctors to stay close to area hospitals, allowing for their return to hospital if necessary, as well as allowing staff to get good sleep without having to drive home.
Susan Brown, Page 2
BEAUMONT HEALTH, Grosse Pointe Park, Michigan
Senior Executive Assistant/Office Manager, 2011-2017 Provided assistance to hospital President and Senior Chief Medical Officer, while managing entire administrative office with daily operations and accounts receivable, including five administrative assistants. Coordinated physician activities, patient advisory meetings, and quarterly physician scorecard meetings. Organized all hospital-related functions, including grand opening of new medical office building (Cass Community Social Services). Participated in Grosse Pointe Community Advisory Committee monthly meetings. Oversaw monthly meetings of bariatric program.
• Attended quarterly meetings at Cass Community Social Services in lieu of hospital President.
• Coordinated neighborhood monthly meetings with hospital President and neighborhood residents to provide updates on status of completion of medical office building constructed in neighborhood.
• Arranged executive meetings, organizing calendars, confidential communication, EOC assessments, employee giving campaigns, and office rotational shifts.
• Scheduled and catered food for meetings, conferences, and appointments.
• Ordered supplies for office as required.
ADDITIONAL EXPERIENCE
BEAUMONT HEALTH, Grosse Pointe Park, Michigan, Executive Assistant, 2006-2011. Received promotion to senior executive assistant and office manager, supporting hospital President and CMO. COMPUTER SKILLS
Microsoft Office Suite, Outlook, Webex, Zoom, Teams
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