Service Representative Verification Specialist

JS Jacqueline Sims

Cypress, TX ***** 832-***-**** ****************@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Customer Inquiries

Verbal and Written

Communication

Service Quality

Reading Comprehension

Customer Care

WORK HISTORY BENEFITS VERIFICATION SPECIALIST 11/2022 to 01/2023 Specraforce

Updated personnel handbooks and individual records to keep filed accurate and detailed.

Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations. Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches. Advised managers and employees on state and federal employment regulations, collective agreements and classification programs. Gathered information about each position and related occupation with employee interviews, field observations and industry research. Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.

Recommend successful approaches to Job title to help resolve complains with salaries and classifications.

CUSTOMER SERVICE REPRESENTATIVE 11/2021 to 01/2022 7/11 Convenience Store

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

LEAD TEACHER, TWO-YEAR-OLDS CLASSROOM 10/2021 to 01/2022 Little Stars Daycare South Houston, TX

Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners. Planned and implemented different daily activities to enhance overall development and growth of every student.

Oversaw work of teaching team to optimize student education. Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula. CUSTOMER SERVICE REPRESENTATIVE 01/2019 to 12/2020 Comcast Houston Texas

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION General Studies 06/1989

Mayde Creek High School, Houston, TX

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