Customer Service Associate

JF Jami Fetty

Cortland, OH ***** 330-***-**** **********@***.***

PROFESSIONAL

SUMMARY

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

SKILLS Correcting Discrepancies

Exceptional Communicator

Customer Service

Quality Assurance

Complaint Logging and

Resolution

Refunds and Exchanges

Guest Services

Closing Sales

Verbal Communication

Speaking Clearly

Safe Work Practices

Understanding Customer Needs

Selling Skills

Guest Satisfaction

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 10/2022 to CURRENT Boscovs Niles, OH

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

CASHIER 05/2020 to 05/2022

Walmart Cortland, OH

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. EDUCATION Farmington, Ohio 05/1981

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