Martha McClendon

*** **** ****** **** **

Monticello, FL 32344

850-***-****

Seeking Professional Opportunity:

Objective: Challenging position at an insurance company in claims, loss control or underwriting

Recent Experience: 2017-2022 Branch Claim Representative - Auto-Owners Insurance

Provided superior and professional auto claim customer service from simple to complex, property-only to bodily injury, and uninsured/underinsured motorist exposures, including handling demands and dealing with plaintiff and defense counsel, as well as direct negotiation with unrepresented claimants.

Prior Experience: 2017-1998 Insurance defense paralegal at various law firms

Prepared pleadings and correspondence, reviewed documents and evidence, summarized records and depositions, prepared trial evidence and exhibits, and completed other duties as assigned to successfully defend the client.

1994-1998 Litigation analyst at NCCI/Residual Markets

Analyzed complex workers’ compensation insurance issues; managed insurance fraud litigation; audited financial documents; edited and wrote explanatory publications concerning workers’ compensation residual markets, loss control and fraud prevention; created and presented educational seminars and an annual industry-wide anti-fraud conference. Investigated worker’s compensation premium fraud.

1986-1994 Analyst at NCCI/Residual Markets

Edited and updated Assigned Risk manuals for both agency and carrier markets.

Education: Bachelor’s Degree in English

University of Montevallo, Birmingham, AL

References available upon request