Customer Service Support Representative

Saeid Torabzadeh. – Mobile 256-***-****. – *****.*******@*****.***

**** **** ******* ***** ** 33133

SUMMARY:

Over 15 years Retail Management experience, with a solid focus in customer service. Acomplished and energetic reatail manager with highly skills in bulding customer relationships and managing assocites. My areas of expertise include Sales Operaions, Management and Office Administration.

EXPERIENCE

IKEA – Atlanta, GA Sept 2021 – Current

Monitor daily operations of the Kitchen department through delegation and management of work, employees, time, and resource.

Ensure a consistent and seamless positive customer experience at all channels, store and online.

Ensure the clarity of the store inventory levels, monitoring that all procedures are follow to report overstock and out stocks.

Ensured all required training and development needs of all employees were met, and enforced procedures on any employee performance issue

Monitoring department goals and secure that all actions plan are follow in order to improve KPI’s and achieve goals ( sales target, inventory accuracy, customer satisfaction, vendor and carrier performance

Lidl U.S- Snellville,GA Feb 2020 – Sept 2021

Store Manager

Maximized sale and profitability through execution of company programs in current store ($11mil).

Raised revenue at minimum of $45.000 per week at the location

Change store ranking to number 1 in the company in the bakery area out of 150 stores in U.S

Top 10 10 performing store in the company

Conduct weekly inventory and audits checks during store walks to help reduce inventory losses by $78k for the last two quarte

Manage the performance and well-being of the store and all its team members, totaling around 60 associates

Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer needs

Monitor and drive continuous improvement of store Key Performance Indicators (KPIs)

Manage staffing, recruiting, on boarding, training and developing assocites.

Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures

Communicate effectively and build strong, effective partnerships with multiple departments across the company

Lowe's – Austell, GA May 2019 - Feb 2020

Assistant Store Manager – Store Operations

Chosen to be transfer to this store to help to build a culture and assit with leading the Store and District Manager

Daily overseeing of all store programs through effective delegation and management of work, employees, time, and resources. Securing appropriate staff coverage, overseeing the opening and closing procedures in the store, handling cash deposits

Ensured all required training and development needs of all employees were met, and enforced procedures on any employee performance issues.

Ensured proper inventory levels, process merchandise through computer systems, overseeing shrink and loss, and checking that outgoing deliveries have the correct merchandise, shelves are well stocked and display.

Oversing the inbounds of inventory and customer delivery operations

Responsible for employees following proper protocol for delivering all other duties as assigned.

Drove and inspired a sales and service culture throughout the store by ensuring all employees drive sales through customer service.

Lowe's – Chamblee, GA Feb 2017 - May 2019

Assistant Store Manger – Sales Operations – Apliances/ Customer Services

Managing and motivating Customer Service Associates (CSAs) and department managers to deliver the best possible customer service experience, inspiring engaging, customer-focused behavior. Providing outstanding sales training to old and new employees

Facing customer service activities on the sales floor such listening customer needs and providing solutions to them in a timely manner. Mitigating and reducing customer complaints and driving positive impressions for customers.

Handling and management non-customer service activities such as down stocking, inventory management, counts and area recovery

Oversing the inbounds of inventory and customer delivery operations

Monitoring and leading Customer Service Associates in their areas to meet the demands of the store, as needed.

Demonstrated proficiency and in-depth technical knowledge of all products offered

Skillfully merchandised products and processed sales transactions

Generated sales through optimized visual merchandising, inventory availability, and personalized assistance

Office Depot - Huntsville, AL Nov 2015 - Nov 2016

Assistant Store Manager

Overlooked the entire store operation

Maximized sale and profitability through execution of company programs

Raised revenue at minimum of 75% at the location

Changed store ranking to top 10 out of 1926 office depot stores in U.S

Top technical support representative in the company

Interviewed and trained associates to the full extends

Kept merchandise updated and orderly neat in display areas

Raceway Retail - Huntsville, AL March 2007 – Dec 2015

Customer Service Manager

Provided accurate and timely customer service, addressed and resolved customer’s problems

Developed and maintained relationship with customers which result in an increase in sales

Networked extensively with clients to build successful business to business relationship

Raised revenue at a minimum of 50% at the location

Maintained accurate financial records on stores expenses

Managed daily operations with direct customer interaction

Monitored inventory and maintained all inventory for store

Maintain accurate data for accounts receivable/payable

Process customer transactions and maintain cash drawer

Lowe's - Huntsville, AL Jan 2003 - Feb 2007

Sales Specialist

Youngest sales specialist to set the record of highest sales in the region (i.e. $250,000 in one month)

Provided outstanding sales training to new employees

Improved sales and employee morale by developing highly competitive and challenging sales contests

Demonstrated proficiency and in-depth technical knowledge of all products offered

Investigated and resolved customer issues in a timely manner

Assisted with stock maintenance and periodic inventory counts

Skillfully merchandised products and processed sales transactions

Generated sales through optimized visual merchandising, inventory availability, and personalized assistance

EDUCATION May 2008-2012

BA Degree in Business Management

Calhoun College, Huntsville, AL

Key Skills

Ability to train, coach and develop associates at all levels.

Site operations management

Negotiation and communication

Sales leadership

Experience managing P&L statements/budgets

COMPUTER SKILSS

Proficient in Microsoft Office: Word, PowerPoint, Outlook, and Excel

POS systems

Inventory and Sales retail systems

Contact this candidate