Service Representative Customer
Resume:
Darien Robinson
Clyde, CA
******.****@*****.***
I am a confident hard working individual who is eager to master new tasks in a timely fashion. I work well with others and have 5+ years experience in customer service, problem solving, and communication.
Authorized to work in the US for any employer
Work Experience
Supervisor
UPS - Oakley, CA
March 2019 to Present
The first couple of years of my career I was an office manager and dispatch supervisor…I processed time cards and customer service as well as assisted the drivers with on road questions and support. I was promoted to a new position where I supervise people that work as package handlers Cashier/Sales Associate
Fudgery - San Francisco, CA
February 2018 to January 2020
I was responsible for training new employees, as well as day to day store tasks. Including but not limited to, making sales, cleaning and handling customers on a daily basis. Asst. Manager
Willies Rack Shack - Martinsville, VA
September 2015 to February 2018
I assisted with daily store duties including but not limited to training new employees, taking inventory of supplies, making schedules and dealing with customer complaints. Customer Service Representative
Star News corp. - Martinsville, VA
January 2014 to June 2017
My job was to resolve customer complaints (inbound calls) Conducted customer satisfaction surveys and documented results accurately using computers. Customer Service Representative
Faneuil - Martinsville, VA
May 2015 to December 2015
I assisted inbound callers with the application for health coverage through the Washington Health Benefit Exchange.
Customer Service Representative
Results - Collinsville, VA
July 2013 to January 2014
I did troubleshooting over the phone for Comcast. Made sales for Comcast and was trained in communications.
Education
High school or equivalent
Magna Vista High School - Ridgeway, VA
July 2009 to May 2013
High school or equivalent
Skills
• Cash Handling
• Cash Register
• Customer Service
• Microsoft Office
• Data Entry
• Team Player
• Word
• Inventory
• Supervising Experience
• POS
• Training
• Team Building
• Administrative Experience
• Call Center
• Phone Etiquette (5 years)
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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