Work Experience

IT Deployment Specialist

Activision Blizzard - Irvine, CA

February to October 2022

Main Function includes IT Hardware deployments, Hardware reclaims, System diagnosis and basic asset inventory management, working in a team environment, providing high level customer support. Assist other departments as requested, document, track, and monitor problems and ensure timely resolutions.

POS Deployment Manager

PaymentWorld / National Merchant Center - Irvine, CA

August 2015 to December 2021

Handle deployment, maintaining PCI compliance, and upgrading of all merchant's Terminals & POS systems, from reprogramming existing terminals to deploying the new for over 2500 merchant accounts, over 4000 devices from every major manufacturer on 2 platforms(TSYS & First Data). Developing expertise and an intimate knowledge of the functions of each terminal and of the process' of the payment process. Supporting merchants and devices through all issue that arise with processing credit cards. Maintain high level of understanding of Phone Systems, Computer networking periphery & Protocols, The Internet, Wifi Networks, and wireless networks, and resolve all issues that may arise during the payment process, as well as Maintain relationships with Strategic partners, developing proficiency in their products and systems. Always striving for the next level of understanding. Keeping detailed records of all accounts, issues, and how resolution was made. Developed best practices and protocols for discovering fault point on hardware and software levels, and always refining Standard Operating procedure through cutting cost or time. Maintaining good relationship with contacts, supporting other departments by offering insight and assisting when needed

Lead Technician

Lagunatechnics - Laguna Beach, CA - August 2011 to August 2015

Mobile PC Repair Technician & Technology Consultant for Small to Medium Businesses. as well as home office. performed basic PC Repair and maintenance for a client base of 200+ clients, remote diagnoses, setting appointments, giving estimates, performing all duties necessary to diagnose and fix Issue in a timely and professional manner. recommending improvements and best common practices to avoid common issues, developed protocols for diagnosing known issues, both in person and remotely over the phone or via Remote connection

Education

Chico State/Butte College - Butte, CA - December 2005 to December 2010

Majored in Civil Engineering

Multiple Industry Certifications in PC Repair & Network Engineer CEI

CEI - Lake Forest, CA - January 1998 to January 1999

Comptia A+ Cerrtificate in Computer Repair

Microsoft Certified Professional (MCP) in Workstation, Server, and Enteprise

Hubble Certified Wiring Specialist