Customer Service Russian

Hassan Raza

#***, ***, ********, ********, ******* T6T 0X8

825-***-**** Email: **************@*****.***

PROFILE SUMMARY

Enthusiastic and dedicated individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent ability to work well independently with minimal or no supervision.

Dedicated to providing excellent customer service and passionate about building strong customer relationships and increasing customer engagement

HIGHLIGHTS OF QUALIFICATIONS AND SKILLS

Professional experience in customer service and management

Skilled in recruiting, supervising and training staff

Excellent skill in maintaining specified inventory and ordering merchandise as well as handling cash and other modes of payment

Effective communication skills – phone, e-mail and in-person as demonstrated by establishing customer relationships

Effectively investigate and resolve customer complaints; have earned a strong reputation for building a loyal customer base

Good computer skills

Multilingual- English, Ukrainian, Russian, Urdu, Hindi

CORE COMPETENCIES

Multi- tasking

Fit and agile

Team Player

Energetic /Self-motivated

Quick learner

Trustworthy /Hard- working

Time Management

Attention to Detail

WORK EXPERIENCE:

Self-Employed 2016-Aug. 2022

Spicy Kebab, Ukraine

(Fast Food Restaurant)

Lead and managed a team of 25 people catering to the needs of the customers in a fast-paced work environment

Compiled and maintained records of business correspondence and employee performance

Maintained accounts, filed taxes and disbursed salaries

Demonstrated sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided

Recruited and developed high-caliber talent through training, coaching and assignments

Managed the profitability of the restaurant through implementation of meticulously planned cost control strategies

EDUCATION:

Masters in Physics, University of Karachi, Pakistan 2015

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