Call Center Inbound
Resume:
Ivory Bitler
Produc’on Worker
adu5da@r.postjobfree.com
CAREER STATEMENT
• I am a goal-oriented and results driven individual. Having worked with small business clients over the last three and a half years within the Interna’onal Bank of Chicago, I have extensive experience in providing both personal and business lending/transac’onal solu’ons to clients.
• Having worked in sales/banking over the last few years and delivered a consistently strong performance and results, I am now seeking my next challenge. I am looking to pursue a career in recruitment. I have successful completed my Bachelor’s Degree in HR and Management, which puts me in a great posi’on to adapt and excel within the field. HIGH SCHOOL
1994-1998
General Studies
Pershing High
Detroit
• Diploma
2006
Chicago School of Grammer
ACHIEVEMENTS
• Successfully implemen’ng retail Business Banker leave relief - Taking on addi’onal du’es and successfully managing mul’ple banker porVolio's with excellent feedback from Regional Managers and the bankers on their return.
• Nominated to fly to NEIS conference in WA to represent NAB Small Business. Spoke to NEIS mentors and community members looking to start small businesses. Provided an insight on the Microenterprise loan process and offered help, guidance and advice to up and coming small business owners.
• Winning large term deposits from new and exis’ng clients. E.g. established a $24.5m term deposit and followed up with same client to secure addi’onal $12m term deposit a week later with a high net worth, new to bank client.
• As a teller, nominated to proac’vely approach local business owners alongside the Branch Manager once a week. Acquired new business and arrange appointments which led to significant approvals and drawdowns.
• Recognized as one of the top five (out of over three hundred) Optus sales representa’ves in the country in terms of gross sales two months consecu’vely, whilst also successfully managing own team of sales representa’ves.
PROFESSIONAL EXPERIENCE
May 2010 – Present
ProducOon Worker
Flex N Gate
1400 Rochester Rd
ResponsibiliOes
• Inbound call center rela’onship management role.
• Specialist in business lending and self-employed consumer lending including business term loans, asset finance,
• overdracs, business cards, home loans, building loans and consumer loans.
• Having full inspire based conversa’ons with self-employed clients in order to understand underlying current and
• future business/personal needs and provide appropriate solu’ons.
• Analyzing company, trust and individual tax returns/financials to assess serviceability.
• Assessing risk and making credit decisions in line with NCCP.
• Wri’ng credit.
• Ordering loan documenta’on, arranging sign-up and achieving drawdowns within an appropriate ’me-frame.
• Liaising and networking with other departments such as credit, business bank, lending services, doc prep, as
• well as accountants and solicitors.
• Mee’ng and exceeding sales targets - Currently sieng at 223.8% of SPSP target.
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