Customer Service Representative

TATIANA TAYLOR

**** ********** **, ********, **, 76109 702-***-**** *******@*****.***

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Excellent customer service representative who can respond to questions and solve problems at any time. Customer service professional with a desire to take on more responsibilities. Proven track record of building high-performing teams and streamlining day-to-day office operations. High School Diploma 2012

Desert Rose Adult High School North Las Vegas, NV

Customer Service Manager May, 2020 to January, 2022 Smith's Food and Drug North Las Vegas, NV

Provided friendly, knowledgeable service and support in response to customer requests. Created daily SCO and FRONT END reports to help business leaders make key decisions and plan their strategic operations. Deal with customer service issues and complaints.

Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty. Was in charge of coordinating the efforts of customer service representatives. Reduced process gaps while training new hires on products, software, operational best practices, and store protocols. Look into customer issues and come up with solutions. Shift Lead April, 2013 to December, 2019

Pilot Travel Center North Las Vegas, NV

Inventoried materials on a weekly basis to identify and resolve discrepancies, keeping meticulous and up-to-date records. Responded to customer questions and concerns and resolved them. Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades. Finished the store's opening and closing procedures, which included setting up registers and checking inventory. Kept work areas clean, organized, and safe to promote efficiency and team safety. Kept work areas clean, organized, and safe to promote efficiency and team safety. Administrative Assistant September, 2015 to March, 2020 Masterpiece Barber College Las Vegas, NV

I was in charge of enrolling and discharging students Visitors were escorted to specific offices or meeting rooms by me. Double-checked the accuracy and integrity of the files and fixed any errors. Performed a variety of office support functions as needed. I'm assisting with all administrative management tasks. was in charge of daily inventory. and product restock. was in charge of orientation for new students.

In charge of any additional task asked of me

High-volume dining

Customer relations

Customer-focused

Administrative support

Excellent communication

Cash Handling

Product ordering

Inventory control

Team Leadership

Time management skills

Data entry

PROFESSIONAL SUMMARY

EDUCATION

WORK HISTORY

SKILLS

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