Service Representative Customer

AMAYA JORDYN SEARCY

Customer Service Representative

**** ********** **, **********, **********

916-***-**** • *******************@*****.***

Summary Statement

Customer Service Representative with 3+ years of experience, providing excellent customer connections and building a positive work environment, with a passion to learn new skills and teach others said skills. Receptive to information and can multitask.

Work Experience

Insurance Agent • Health Market Insurance, North RichardHills, TX December 21- Now

• Making Sales and Informing Consumers about Policies

• Creating Relationships With Customers and Creating Customer Loyalty

• Establishing Great Business Practices By Keeping A Positive Attitude

• Making Sure Information Is Filled Out Fully And Accurately

• Assisting People With The Policies That Suit Their Needs Best

• Continuing To Promote The Business

• Understanding Concepts And Having The Ability To Not Only Teach But Break Them Down For Others To Fully Understand

• The Ability To Accommodate The Consumers Needs The Best I Can Crew • McDonalds, Sacramento, CA July 2022- December 2022

• Opening And Cleaning The Restaurant Regularly

•Cleaning And Sanitizing The Work Area

• Provide Great Customer Service Within The Store And Drive Thru

• Training New Hires And Assisting Coworkers

• Running Orders And Ensuring The Accuracy Of Online Orders

• Promoting The Mobile App For Promotions And Customer Loyalty Cashier • At Home, Sacramento, CA July 2022- September 2022

• Maintained A Safe And Accommodating Space For Not Only Customers But Coworkers

• Stocked And Maintained Cleanliness Around The Store

• Guided Customers To Specific Products Or Recommended Similar Products

• Push Loyalty Program and Credit Card Sales

Make-Up Advisor • Ulta, Sacramento, CA February 2022- June 2022

• Guided Customers To Products That They Were Looking For

• Assisted Customers With Product Recommendations

• Stocked And Maintained Cleanliness In Store

• Helped With Mobile Orders And Curbside Pick Ups

• Promoted Loyalty Programs And Educated Customers About The Program Pet Care Specialist • Petsmart, Sacramento, CA August 2021- December 2021

• Cleaned And Fed The Animals In Store, Making Sure They Are Healthy And Socialized

• Helped And Educated Customers With Products In Store With Previous Purchase History And Knowledge From Training

• Recommended Products That Best Fit The Pet Parent And Their Pet

• Helped Pet Parents Find The Products That They Need Before The Purchase Of A Pet In Store

• Ensured A Fun And Positive Work Environment

Barista • Target, Sacramento, CA June 2021 - August 2021

• Created An Inviting Space For Guests

• Educated Guests On Loyalty Programs

• Maintained Loyalty By Remembering Orders

• Built A Team By Ensuring A Positive Environment For My Coworkers

• Maintained Cleanliness And Accessibility With The Workspace

• Assisted Dissatisfied Guests Without Problems

• Ensured Customer Satisfaction and Wellness

Cashier • Home Depot, Sacramento, CA October 2020- May 2021

• Pushed Loyalty Programs

• Assisted In Different Departments When Needed

• Helped Customers With Finding Items In Store

• Guided Customers To Our Store App To Help Them Find Items That They Needed

• Carried Items To A Customers Vehicle

• Ensured Customer Loyalty Through Friendly Interactions

• Maintained A Clean Workspace

Barista • Starbucks, Sacramento, CA August 2019- October 2020

• Ensured Cleanliness And Accessibility In The Workplace

• Maintained A Positive Work Environment

• Provided Great Customer Connections

• Built Customer Loyalty By Creating A Welcoming and Warm Environment

• Maintained Accurate Transactions

Education

GED • John F Kennedy Highschool, Sacramento, CA May 2020 Skills

Communication

Team building

Receptive to information

Creating welcoming work spaces

Accurate

Multitasker

Efficient

Great with time management

Resourceful

Forward thinker

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