Center Agent Call

SAVILITY JONES

Jacksonville, FL ***** · 904-***-****

**********@*****.***

I am a dedicated Customer Service Representative with extensive experience in this type of industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills Loading and unloading protocols Documentation ability Assembly procedures Product packaging Call center experience and Excellent Computer skills

EXPERIENCE

08/2020 – CURRENT

PRODUCTION WORKER, SANMAR

I picked, and pulled orders packed, and sent orders out for shipment accurately and correctly, restocking and boxing Reviewed incoming materials and compared to documentation to check accuracy and quality of daily orders. Sorted and packaged completed products each shift for further processing or shipment. Examined final products to check conformance with quality and design standards.

04/2016 – CURRENT

SERVER, IHOP RESTAURANTS LLC

Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Operated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances. Upsold customers and optimized table-turns to outperform average sales by 80%.

06/2012 – 02/2013

CALL CENTER REPRESENTATIVE, DIAL AMERICA

Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement. Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems. Maintained and recorded customer information in database.

02/2021 – PRESENT

THE STEPPING STONES GROUP

PROVIDE INSTRUCTIONAL REINFORCEMENT UNDER THE DIRECTION OF THE CLASSROOM TEACHER IN EXECUTING LESSON PLANS

SERVE AS A POSITIVE, NURTURING GUIDE FOR STUDENTS

MODEL PROFESSIONAL AND ETHICAL STANDARDS WHEN DEALING WITH STUDENTS, PARENTS, STAFF, AND COMMUNITY, FOLLOWING AND UPHOLDING SCHOOL RULES AND STANDARDS

SAFELY SUPERVISE STUDENTS IN BOTH INSTRUCTIONAL AND ASSESSMENT ACTIVITIES IN AND OUT OF THE CLASSROOM

PARTICIPATE IN PLANNING SESSIONS WITH THE LEARNING TEAM, COMMUNICATING WITH PARENTS AND SCHOOL OFFICIALS AS NEEDED

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