Customer Service Sales Representative
Resume:
NAJIB ABOUAMAMA
About Me
My seven years in content moderation and customer service allowed
me to forge my profile and made me acquire.
Different qualities, such as negotiation, management and a sense of responsibility, which allowed to work at ease in a team and have my total autonomy. I want to join today
an international team to broaden my creative horizon and put my skills at the serviceof a large-scale entity.
EDUCATION
Contact
WORK EXPERIENCE
HOBBIES
Bachelor's degree in economics and management
Responding either in person or over the phone to customer inquiries.
Dealing with complaints about products.
Arranging for a refund, exchange and creating a credit note for returned goods.
Taking orders for goods or services from customers 2011 : High school IMAM MALIK
Bachelor of Commerce (ATV), sales representative
2014 : Ofppt roches noires
2014 - jan. 2015 : ZARA HOME/Group axal
Accept customer calls email and chat.
Listen and diagnose their needs in order to provide them with the appropriate solution.
Contribute to the smooth running of the service.
Provide rapid response and quality service to all customers respecting the procedures .
Control of content (text,photos,videos) reported by the social network users in facebook.
Detection of violent situations or illegal activities. 2015 - 2016 : CONSEILLER MULTIMEDIA / TOTAL CALL
2016- 2019 : Content Moderator (backoffice Anglophone ) *****.*********@*****.***
Roches noires,augustin surzac 49
Language
Arabic
French
English
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