Service Representative Customer

MARITZA PEREZ

adu597@r.postjobfree.com 469-***-**** Converse, TX 78109

Summary

Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.

Skills

Experience

• Customer relations

• Quality assurance controls

• Employee coaching

• Data evaluation

• Shipping and receiving understanding

• Product organization

• Business development understanding

• Route management

• High-energy attitude

• Senior leadership support

• Contract development

• Call Center Operations

SAFETY-KLEEN Richardson, TX

Customer Service Team Leader

03/2017 - 12/2020

• Provided daily direction to call center associates.

• Developed strategies to assist associates in meeting goals.

• Held monthly meetings with associates to provide constructive feedback on performance.

• Utilized recognition and reward tools frequently to recognize achievements.

• Partnered with fellow team members on new customer service program to promote seamless transitions.

• Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.

• Trained new employees on company customer service policies and NTA LIFE INSURANCE Addison, TX service level standards. Customer Service Representative

12/2015 - 03/2017

• Engaged customers and provided high level of service by carefully explaining details about documents.

• Analyzed customer needs and provided best options, upselling products and services.

• Generated new leads and identified potential clients by using successful direct marketing strategies.

• Drove client retention by increasing savings opportunities and identifying premium discounts.

• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

• Exceeded team goals by partnering with staff to share and implement best practices.

NGS CORE SOURCE CA

Independent Contractor/Service Claim

Processor

01/2014 - 09/2015

• Physical therapy for patient under insurance for NGS Core Source Policy.

• Reviewed history records to determine benefit eligibility for services.

• Researched medical claims for validity to resolve discrepancies.

• Maintained comprehensive database for enrollment data, claim submission and payment information.

• Processed claims according to established quality and production standards and made corrections and adjustments to solve problems. Education and Training

FIRST PETER CAREER COLLEGE 15255 Bear Valley Hisperia CA 92340 High School Diploma

12/2014

Everest College Everest College San Jose CA

Massage Therapy in Physical

03/2008

• Completed Therapeutic Massage Therapy Graduated/Honor Roll- 2008

• Honor Roll- 12 course module 2008

Languages

HEALTHSOURCE GLOBAL Fremont,

CA

Recruiter Assistant

03/2010 - 03/2011

• Posted and managed job advertisements to support candidate searches and sourcing.

• Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.

• Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.

• Updated and maintained recruitment and personnel files.

• Conducted reference checks and employment verifications to validate candidates.

• Maintained current calendar of job fairs and employment opportunities in each state.

Spanish:

Native/ Bilingual

English:

Native/ Bilingual

Contact this candidate