adu585@r.postjobfree.com

210-***-****

JOE L. TORRALVA

Objective

Eagerly seeking a position with an organization that will challenge and utilize my abilities to the fullest. Therefore, allowing me to contribute significantly to the company’s growth and continued success.

Skills

Over 25 years of Customer Service effectiveness and experience within a corporate environment. Excellent interpersonal and organizational skills and the proven ability to handle a wide range of tasks.

Highly motivated, dependable and eager to accept new challenges. Trustworthy, ethical and recognized for a high degree of integrity. Ability to establish and maintain cooperative and productive working relationships with all employees and outside vendors. Complete assignments within minimal, and meet time commitments. Willingness and ability to learn very quickly using my excellent organizational and communication skills. I am a team player with a professional and enthusiastic attitude.

Computer literate, the ability to utilize Microsoft Word and Word Excel, 10-key touch

Bilingual.

Experience

2014-Present Pathology Reference Laboratory San Antonio, TX

Courier

Duties include the pickup and delivery of laboratory specimens, biopsies, slides, and anything pertinent to the lab

Routes vary of different facilities, such as hospitals, ambulatory surgical centers, clinics. Both in and out of the city, to the outskirts of San Antonio, Laredo and Austin

Job entails interacting with medical staff members in my upmost professional manner. To ensure all specimens are delivered to the lab in a timely manner.

Daily paper work reviewed, making sure all is accounted for, giving an accurate count for all labs collected

2012-2014 Saenz Construction San Antonio, TX

Apprentice

Assisting in remodeling projects

Obtaining the necessary materials needed to complete projects, in a timely manner

Ability to handle power tools, as well as hand tools

Communicating with customers on a daily basis to keep them up to date and well informed on their orders

2010-2012 Applied Industrial Technologies San Antonio, TX

Driver

maintained shipping/receiving throughout warehouse

order deliveries, as well as pick ups

system pull orders

2004-2006 University Physicians Group San Antonio, TX

Driver

Shift commencement was @ 7:00am-5:00pm

Duties included coordination with multiple levels of management

Adhered to the needs of 18 Clinics, Clinical Managers and direct Facility Mangers on a daily basis

New routes were established due to the high customer service excellence levels

Continued to learn all areas of UPG business and looked forward to adhering the needs of all departments as a team player

2004-2004 Chase San Antonio, TX

Customer Service (quick service department)

Processed and reviewed incoming calls for Customer Service excellence on a one to one basis

Conducted data entry for all applications using Word Excel, receiving up to 100 calls per day

Coordinated and followed up with all confidential priority customer call backs

assisted all banking request as needed during a high volume time-line

Maintained all up-to-date training materials as needed and attended all associate meetings as required on a weekly basis

2001-2004 Clark American San Antonio, TX

Customer Service Representative

Ability to handle a variety of calls per day (English and Spanish)

Provide customers with excellent care, and paid attention to detailed customer orders

Was hand selected as one of the 25 Customer Service Representatives to perform pilot with one of our partners-Charter Bank from Ohio. Became certified for bank service at the same call center.

1997-2001 Torralva Delivery Service San Antonio, TX

Courier

Owned and performed all operations

Obtained new accounts and contracted them, depending on the services needed

Contracted 5-7 accounts, which consisted of daily/weekly paperwork

Balanced all billing, checked in all calls and orders for pick ups

Ability to answer any and all questions for my clients to satisfy their needs

Supervised three drivers on my routes

1991-1997 Home Video Entertainment San Antonio, TX

Assistant Manager

Duties include all operations when opening and closing the store for the day

Daily paperwork, with 5 staff employees under my management

Monitored all registers for smooth operations and made sure there were no money shortages

Prepared money slips and made bank deposits

Ran daily and weekly reports

Ability to perform interviews, hire new employees, as well as terminate employment

1990 Robert E. Lee San Antonio, TX

References

Maria D. Martinez Consultants In Pain Medicine 210-***-****

10yrs

John Saenz Saenz Construction 210-***-****

10yrs

Ray Flores Self-Employed 210-***-****

15yrs

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