Customer Support Service

NAYAN PATEL

*** ******* *****, ********, *** Jersey 08873. Phone: 908-***-****

Email: **************@*****.***

OBJECTIVE:

Looking for opportunity in the field of sales and management and be a part of organization that offers growth and long-term career potential.

SUMMARY:

Experienced professional with 23+ years of experience in sales and management.

Expert in public relations, human resources, marketing and procedures administration.

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PROFESSIONAL EXPERIENCE

B-MS Federal Credit Union, New Jersey

(Jan 2022 – Present)

B-M S Federal Credit Union was found in1954 united by a common bond not-for-profit financial cooperative Membership is open to all employees of Bristol Myers Squibb Corporation.

Worked B-MS FCU as Branch Manager/ Marketing Director.

Roles and Responsibilities:

Process Members transactions

Answer phone/ research member issues

Filling paperwork handle daily forms for member

Process ATM/Debit card/Check order request

Daily balancing/ Provide cash drawers

Open and close branch

Coordinate with marketing company for company’s website updates /Monthly specials/Newsletter/Facebook update.

Brunswick Lodging, New Jersey

(2020 – 2021)

Brunswick lodging is hospitality industry has 120 rooms serving over 10 years.

Worked in hotel as Owner/Manager

Roles and Responsibilities:

Multiple teams from different departments overlap and collaborate to help pull them off

The Conference Services Manager ensures there’s a smooth collaboration between associates to make sure any events or functions go off without a hitch!

Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs

Conduct walking site inspections throughout the property

Advise sales staff on client needs

Assist sales staff in promoting the hotel, developing leads and securing re-bookings

Plan and conduct pre- and post-conference meetings with clients and respective departments

Be prepared to accommodate varying schedules including nights, weekends and holiday

The Provident Bank, New Jersey

(2012 – 2020)

The Provident Bank was founded in 1839 and has served more than eight generations of customers. Worked in the bank as Floater Banking center manager

Roles and Responsibilities:

Meet customer sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers

Responsible for managing and growing a book-of-business

Actively refers clients for commercial business to Market Manager

Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services

Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards

Supplements general platform sales and service responsibilities as required

Resolves customer inquiries/complaints and situations in a positive professional and efficient manner

Establishes customer identity according to established guidelines and adheres to all other compliance procedures

Daily/ weekly scheduling and coordination of workflow

Assists with training, planning, assigning and disciplining employees in the Branch

Insurance Agent at Primerica, New Jersey

(2010 – 2012)

Primerica is a leading insurance agency that provides health, life and property insurances. Worked in the company as an Insurance agent.

Roles and Responsibilities:

Analyzed client requirements and provided insurance quotes for various coverage utilizing influential sales techniques.

Prepared new clients list and contacted potential clients and gave detailed information about features and advantages of various types of insurance policies.

Estimated and quoted recommended premium rates based on client data analysis.

Provided customer support to various clients for existing policies and discussed new policies.

Provided support to the existing policy holders to make changes in their insurance policies.

Manager and Owner at Café @Times Square, New York

(2001 - 2011)

The retail store is specialized in all type of food which has over 15 employees. Worked in the store as an operational manager and owner.

Roles and Responsibilities:

Maintained high standards of customer service during high-volume and fast-paced operations.

Communicated clearly and positively with coworkers.

Mastered point-of-service (POS) computer system for automated order taking.

Handled currency and credit transactions quickly and accurately.

Followed procedures for safe food preparation, assembly and presentation.

Managed inventory control and stock ordering.

Built loyal clients through friendly interactions and consistent appreciation.

Resolved complaints promptly and professionally

Supervisor at Campus Eatery, New York

(1996 – 2001)

The fast-food restaurant presently generates up to $2.5M in annual sales. Worked in the store as a supervisor. Responsible for developing advertising strategies for local and regional publications.

Roles and Responsibilities:

Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts and forms.

Managed employees and supported daily operations in the store including managing financial book.

EDUCATION:

BS in Chemistry, C.U Shah Science Collage, India

LICENCES:

Insurance Producer license with the authorities of Life Insurance, Accident, Health or Sickness, New Jersey

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