Customer Service Representative
Resume:
Carla Stewart
Customer Service - Wal-Mart
San Antonio, TX 78218
*************@*****.***
#readytowork
Work Experience
Customer Service
Wal-Mart
October 2017 to October 2019
* Ensure proper organization of the store
* Educate and enlighten customer on product prices and details
* Treat customers with courtesy
* Respond professionally to compliments from customers
* Ensure total satisfaction of customers during their shopping experience Application Support Maximus May 2017-September 2017
* Keep records or prepare reports for owner or management concerning visits with clients.
* Provide information or refer individuals to public or private agencies or community services for assistance.
* Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
* Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
* Submit reports and review reports or problems with superior. Customer Service Representative
Alorica
May 2016 to May 2017
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Direct Care Giver
Mosaic
January 2015 to April 2017
* Provided clinically significant care to geriatric, home bound patients who are sick, injured, minimal degrees of mental and or physical and mental disabilities
* Help with patient's dietary needs, by cooking, deciding foods selection, and assuring proper quantity and quality of food is being ingested by the patients
* Helps each patient maintain proper hygiene, by helping and teaching them to groom themselves
* Work independently, while directing subordinate care-givers in the care of the patients; provide care for seven clients
* Dispense prescribed medication in proper does, quantities and regimens
* Directly responsible for the patient's quality of life through the quality of care she provides and supervises
Lead Electronic Technical Analyst
Ibex Global
January 2015 to April 2016
* Responsible for receiving over 280 technically electronic trouble-shooting of telephones, internet, television, and computer modems phone call every month
* Provided technical service across ten states and well over 50K customers
* Helped train new technicians in the full capacity of agent trouble-shooting
* Acted as supervisor in the absence of floor leader, supervised teams of 30 technicians
* Helped to design and streamline live training, in the moment, helped to revise and enhance training models
* In a very short time, vaulted myself as one of the leading technicians in the organization, has been highlighted by several supervisors as the go to person in critical times Claims Agent / HR Assistant
Millennium 1 Solutions
August 2014 to January 2015
* Explained appropriate additional claims documentation requirements as directed by company policy
* Prescreened all applicants, answered phone and scheduled first time face to face interview based on experience and employment background, processed payroll, benefits on insurance.
* Set up prospective agents for assessments and give overview of company, client, position and hourly pay along with benefits
* Processed the hire paperwork with documents needed and setup for drug testing and background check (E-Verify)
* Set up time for orientation and hand out company and client rules and regulation along with policies, provided daily attendance of agents and made follow up on their absences
* Printed checks and hand them out on payday along with referral bonus, processed FMLA Senior Team Lead Representative
Core-Mark International
May 2011 to May 2014
* Supervised agents that provided superior customer service to membership members and third-party customer/vendors
* Responded to all customer requests, complaints and conducted collection activity on active and inactive accounts
* Administered daily direction and assistance to employees so that customer service calls were answered in a timely, efficient and knowledgeable manner
* Acquired and applied intermediate knowledge of convenience retail supply industry products, services, processes and policy contract
Pharmacy Technician
Walgreen
September 2006 to July 2009
* Received, typed, deciphered, counted, qc'd and supported health-care providers and their patients some 350 patients daily, from walk-in customers to phone in prescription orders
* Superior understand of work-flow, and how to detect possible bottle-necks in the dispensing process
* As the technician leader, was able to place people in strategic locations to facilitate smoother unencumber filling processes
* Very knowledgeable of the pharmacy's operations, was trusted to prepare prescription labels, calculate quantities of prescriptions, checked by the pharmacist, assemble, and calculate intravenous admixture prescriptions for the pharmacist to prepare, and allowed to store and order pharmaceutical supplies
* Beyond prescriptions, all inventory receipts, vouchers, pharmacy supply documents, and critical pharmacy documentations was handled by her and properly and securely retrieved and stored
* Was always compliant with corporate policies, never breeched policy, always followed and enforced standard pharmacy practice guidelines
Assistant Community Manager
Indian Hills Apartments
April 2000 to August 2006
* Assist Community Manager in planning and managing daily operations of apartment property.
* Oversee tenant move-in, move-out, and evictions.
* Process maintenance requests from tenants in timely and accurate fashion.
* Work with security unit to ensure safety and security of apartment community.
* Schedule inspections, repairs and make-ready activities for vacant apartments. Education
Associate of Applied Science in Computer Repair and Networking Crowley Ridge Technical Institute - Forrest City, AR Associate of Applied Science in Administrative Office Technology Crowley Ridge Technical Institute - Forrest City, AR Skills
• Call Center
• Customer Service
• CSR
• Customer Care
• Customer Support
• Pharmacy Technician Experience
• Microsoft Outlook
• Typing
• Microsoft Publisher
• Order Entry
• 10 Key Data Entry
• Employee Orientation
• Microsoft Outlook
• Microsoft Publisher
• Order Entry
• Pharmacy Technician Experience
• Typing
• Medical Office Experience
• English
• 10 Key Calculator
• Microsoft Word
Certifications and Licenses
CPR/First Aid
driver's license
Assessments
Customer Service Skills — Familiar
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/e-ujgizwfwb3ldkp Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
* Detailed-oriented professional with Customer Service, Technical, and medical credentials
* Proven leadership skills in motivating and developing a team
* Excels in Oral, Written and Interpersonal communication skills to a variety of audiences
* Outstanding Critical Thinking, Problem Solving and Decision Making Skills
* Dexterity to manage multiple tasks simultaneously
* Ability to work effectively in an independent and/or team environment
* Demonstrated computer skills including Microsoft Office Suite (Word, Excel, Power Point, 10-key, Access, Publisher)
Contact this candidate