Scrum Master Delivery Manager

Shilpa Shivanna

Integration Lead / Agile Scrum Master

New Jersey, NJ 08054 732-***-**** adu57r@r.postjobfree.com

PROFESSIONAL SUMMARY:

·12.5 years of overall IT industry experience in encompassing a wide range of skill set, roles and industry verticals.

·Showcased excellence in all stages of software development lifecycle including gathering and understanding requirements of clients, design, development, testing, implementation and hyper-care support of software applications using Java based middleware tools (webMethods).

·Comprehensive business and technical skill set with expertise in implementing complex SOA, B2B and Enterprise Application Integration (EAI) solutions.

·Hands-on technical experience in implementing integration solutions across various enterprise systems and standards like Flat Files, XML, SAP IDOCs and JDBC Adapters.

·An impeccable career in working as Scrum Master for distributed scrum teams, experienced in leading cross functional teams across the globe in different time-zones.

·Good knowledge of Scrum framework (Artifacts, Ceremonies, Roles)

·Proven expertise in spearheading the entire gamut of sprint activities inclusive of sprint planning, backlog grooming, daily scrum, task management, sprint demonstration, sprint retrospective and release planning

·Experienced in front leading delivery of projects from the stage of initiation till monitoring and control including planning, estimation and scheduling, integrating change control, risk management and contingency planning.

·Extensive experience with MS Visio for drawing flow charts, creating project Gantt charts using MS excel and using Atlassian JIRA for project tracking.

·Expertise in implementing agile methodology to add value to the deliverables, working with team members in identifying process improvements in deliverables.

·Excellent analytical, troubleshooting, management, communication and interpersonal skills, with ability to interact effectively with individuals at all levels and collaborate

TECHNICAL SKILLS:

SDLC Methodologies: Agile, Waterfall

Data Analysis / BI Reporting Tools: MS Excel

Project Management Tools: MS Project, MS Office, JIRA

Defect Management Tools: JIRA, HP Quality Centre

Change/Incident Management Tools: SNOW

Domain Knowledge: Software AG/web Methods Product Suite 7.0, 8.x/9.x /10.x

Platforms: Windows XP, UNIX

Database: Oracle 9i/10g, MySQL, SQL Server

Languages/Methodologies: Web Services (SOAP&REST), SQL/PLSQL, HTML, JSON, XML.

Certifications: Scrum Master Certification from Scrum Alliance

EDUCATION:

2006-2010 Sir Mokshagundam Visvesvaraya Institute of Technology Karnataka, India

Bachelor of Engineering, Major in Electronics and Communication

PROFESSIONAL EXPERIENCE:

Dec’2022-Present

CapGemini America (Customer – Capri Holdings) NewJersey,USA

Role- Service Delivery Manager

Responsibilities:

●Successfully managed client escalations, stakeholders’ expectations with various teams

●Responsible for technical governance (reviewing project weekly status reports, monthly governance report, operational support status review etc,.)

●Lead the integration of project solutions

●Worked with clients to build a holistic view of some of the strategies, processes and information

●Assisted in preparing and reviewing cut-over plan

● Led teams across multiple projects, assisted in team development while holding teams accountable for their commitments and leveraging organizational resources to improve capacity for project work

●Defined services from a business perspective, both with and without automation

Apr’2021- Nov’ 2022

Wipro Limited (Customer - Johnson and Johnson) NewJersey,USA

Role – Agile Scrum Master

Responsibilities:

●Experienced in leading multiple scrum teams in using agile methodology and scrum practices in digital contracting domain

●Facilitated Scrum ceremonies such as daily stand-ups, sprint planning, sprint review and retrospective

●Working knowledge in SNOW and JIRA

●Led the development teams in self-organization

●Used JIRA for issue tracking and assisted product owner/s in backlog grooming

●Successfully set-up JIRA boards from scratch to enable Business and IT with agile processes and different reporting

●Work with product owners to handle backlogs and efficiently re-prioritized new request to the backlog

●Worked closely with product management and technical stakeholders to clarify the schedule, status, and details of each project

●Extending support towards the teams to remove impediments with quick turnaround time, facilitating the code development from product backlog to sprint backlog until ready for deployment

●Always protected scrum team from outside distractions, over-commitment or team conflicts and helped them maintain their focus on product backlog and project timelines

●Participated in estimation meetings to provide high-level estimates for backlog items, working closely with the development and testing teams

●Advocated for quality to achieve high customer satisfaction

●Oversaw successful release cycles for QA and production assuring 100% functionality with each cycle

May’2014- Mar’2021

Wipro Limited (Customer - Johnson and Johnson) NewJersey, USA

Role -webMethods Technical Lead

Responsibilities:

●Provided 24/7 technical support from initial client interaction through analysis of problems and bug fixes within stipulated SLA.

●Performed health checks of complex integrations to ensure smooth business operations

●Worked with multi-disciplined teams through the complete lifecycle of various projects from requirement gathering and design to development, testing and deployment

●Participated in review meetings to analyze the user stories, estimate efforts

●Involved in identifying and mitigating project risks.

●Worked closely with customers to ensure needs were met, solicited feedback to improve processes

●Managed creation of design documents, project plans, work estimates and training documents

●Responsible for status reporting to client and peers within the organization

Aug’2010- Apr’2014

Wipro Limited (Customer - Johnson and Johnson) Bangalore,India

Role- webMethods Developer

Responsibilities:

● Responsible for analyzing requirements received in the form of functional specification documents.

●Created high level technical design and mapping specification documents

●Developed interfaces as per requirement and webMethods best practices

●Involved in Unit testing for the interfaces developed and code deployment to higher environments

●Coordinated Integration testing, performance and User acceptance testing with application teams.

●Managed seamless communication with onshore team for meeting project requirements and

helped them in resolving technical issues, knowledge transition to support team

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