Data Entry Customer Service

SUMMARY OF KNOWLEDGE AND SKILLS:

Self-motivated

Internet/Email Skills

Set/Meet Goals and Deadline

Teaching and Tutoring

Customer Service and Sales

Well Organized/Attention to Detail

Welcomes Challenges

Ability to Stay Focused

Ability to Think Outside the Box

40 WPM/159KPM

Excellent Communication Skills

Work with Minimal Supervision

EXPERIENCE:

Inventory Tech

ABC Inventory Charlotte, NC 9/2015- 12/2015

Greets and assists customers as needed; count inventory from wall to wall; attempt to find missing inventory after count; work as a team; travel as needed; smile.

Administrative Professional

Hilltop Community Resources

Grand Junction, CO

1/2010-7/2013

Answers phones; orders, tracks, and returns supplies for 40 employees; tracks interns hours; sends invoices; reconciles petty cash and company credit card; cross trained in eight other departments (Professional Services, Employment First, Reception, Resource Room, Job Service, Intake, Housekeeping, and Eligibility) besides my current position; take meeting minutes; facilitated the Effective Job Search Tactics workshops; Red Cross CPR/AED/First Aid Instructor Certified; data entry; troubleshoots non-functioning office equipment, creates/tracks/follow up with work orders; greets and assists customers/clients as needed; set up appointments; classes; and returned calls. Re-wrote and taught MS Office 2007 applications (Word/Excel/Access/PowerPoint). Assisted in developing/facitilating workshops for Customer Service Skills, Basic Interview Skills, and Basic Budgeting. Assisted in the design of several databases for tracking results/attendance/evaluations. Facilitated Medical Terminology classes.

Department Assistant

Express Personnel

Grand Junction, CO

7/2009-12/2009

Intern. Answered phones, greeted customers, and scheduled appointments for the department. Tracked and entered the attendance of all clients in the department. Assisted students in Microsoft Office programs as needed.

Hair Stylist

Great Clips

Grand Junction, CO

5/2008-5/2009

Input customer data. Permed, cut, and styled hair. Cleaning duties as assigned. Answered phones. Greeted and assisted customers as needed. Worked as a team. Promoted sales and company product.

Cosmetologist

Harrah’s Hair Salon

Grand Junction, CO

1/2008-5/2008

Hair, nails, and skin. Answered phones, made appointments, made confirmation calls, and printed daily schedules for each employee. Cleaning duties as assigned. Helped keep track of inventory.

Other Customer Service

Cashier, Call Center Tech

Grand Junction, CO

5/1998-12/2007

Assisted customers’ check out; stocked supplies daily; cleaned store daily; handled cash; cleaned restrooms, parking lot, and gas pumps daily; Walked customers through troubleshooting Internet connection issues; input notes of each customer into database; answered phones;

EDUCATION:

Palisade High School

Diploma

Palisade, CO

Salon Professional Academy

Cosmetology License

Colorado 2008

North Carolina 2016

Red Cross CPR/AED/First Aid Instructor

Certified

Grand Junction, CO 2010

4 Years Hands On Business Professional

Grand Junction, CO 2009-2013

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