Service Representative Data Entry
Resume:
Vickie Jurina
Alliance, OH *****
adu50q@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Linnea’s Cake and Candy Supplies, Inc. - Kent, OH
October 2021 to Present
Retrieve, process and update web orders for multiple locations, manage back orders, retrieve/invoice pickups, answer/direct incoming calls taking/processing orders, providing back order updates, offering substitutes for out-of-stock items, assist other departments as needed, etc. Inside Sales Supply Representative
Graphic Enterprises - N Canton, OH
March 2019 to May 2020
I was the supply rep for 2 different companies in 2 different territories and was supply rep of the quarter 4th quarter 2019 and Q1 2020.
Customer Service Representative
M Conley - Canton, OH
October 2017 to March 2019
Support of top accounts 2 sales reps and the sales director. Responsible for data entry, processing of orders, tracking, customer issue resolution, quotes, special pricing/contracts and floor calls. Also maintain inventory spreadsheets, provide effective communication with all other departments (receiving, accounting, drivers, loaders, purchasing, etc) in order to best serve customers efficiently. Business Coordinator/Administrative Assistant
Coldwell Banker Hunter Realty - Akron, OH
March 2016 to October 2017
Onboarding & support for 38 real estate agents
• Coordinate administrative and transaction management for residential real estate sales
• Audit various company websites Lead Router, DASH, Dotloop, for agent use, accuracy, and efficiency
• Working with internal departments, agents, clients, and title companies
• Listing/updating/monitoring MLS database & websites
• Data Entry
• Updating/Creating Excel Spreadsheets for analysis of production and maintaining monthly corporate balances with accounting
• Professional communication internal/external and maintenance of confidentiality
• Liaison between corporate, management, agents, vendors, and clients
• Training new Business Coordinators for other offices
• Continued maintenance, progressive learning of new and existing programs, and databases
• Answering/directing calls - multiple phone lines Nursery Supervisor, Customer Service, Crew Labor
Classico Landscapes - Louisville, OH
May 2011 to December 2014
• Responsible for daily maintenance of equipment, inventory, stocking & care of nursery stock
• Interacted with customers, vendors, and company employees at various levels assisting and supervising duties
• Responsible for sales, scheduling of deliveries & loading of materials at nursery
• Worked on crews in various degrees as needed
Inside Sales Account Manager
Lenovo - Morrisville, NC
May 2006 to January 2011
• Global Team Regional Account Manager (IBM) Account
• Inside Sales Account Manager- Large Enterprise Division Primary responsibility was on driving sales in Fortune 500 Companies (highly customer focused)
• Inside Sales Support Representative
Elementary School Teacher
Currituck County Schools - Barco, NC
August 2002 to May 2006
• Developed, weekly lesson plans, and implemented age appropriate curriculum to nurture and stimulate all domains of children's development.
• Performed on-going developmental evaluations of children as required by funding sources.
• Planned, evaluated, and improved the physical environment in the classroom to create opportunities to meet the changing needs of the developing child. Education
Certification
Kent State University
1994 to 2005
Bachelor of Science in Early Education in Early Education The University of Akron
Skills
• Customer Service (4 years)
• Call Center
• CSR
• Customer Care
• Inside Sales (7 years)
• Multi-line Phone Systems (2 years)
• Sales Support (2 years)
• Negotiation
• Salesforce (5 years)
• CRM Software (2 years)
• Order Entry
• Pricing
• SAP
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