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Call Center Front Desk

Location:
Sylva, NC
Posted:
February 04, 2023

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Resume:

ShaRheeda Bolton

P. O. Box **

Beaumont, MS *****

Mobile: 601-***-****

Email: adu4zf@r.postjobfree.com

CAREER SUMMARY: I am an experienced EMR Consultant. Very skilled at providing Computer Support. Skilled in Systems Troubleshooting, Installations, and Maintenance. Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems.

Associate Degree Software Development April 2023 Anticipated graduation BSIT Oct 2023

PROFESSIONAL WORK EXPERIENCE

Cerner, Ambulatory, Sandy Springs,GA (Jan 2023-Currently)

●Scanning patient’s paper charts into Cerner.

●Log into Powerchart create an in between encounters.

●Create Batches.

Epic,Abstraction (Jan 2023)

●Enter patient information from eCW and Powerchart

●Entering patient’s Med Hx, Past medical problems,Family Hx,Surgical Hx, Allergies, Immunizations,last two notes.

Epic,Inpatient, Ft.Lauderdale (Oct2022-Nov2022)

●Clindoc and Orders

●Bariatrics

●Patient lists, Sign in sign out, req docs, eMAR, Complex assessments, Orders, Lab collection, Unit Manager, Consults, Rover, smartphrases, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review, pre procedure checklist, data validation,

●Editing templates, pre procedure consents, discharge orders, med rec, charges, notes, smart texts

Epic,Inpatient, Kirkland,Wa (Sept2022)

●Clindoc and Orders

●Bariatrics

●Patient lists, Sign in sign out, req docs, eMAR, Complex assessments, Orders, Lab collection, Unit Manager, Consults, Rover, smartphrases, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review, pre procedure checklist, data validation,

●Editing templates, pre procedure consents, discharge orders, med rec, charges, notes, smart texts

Epic, Inpatient, Jacksonville, FL (July2022- Aug 2022)

●Clindoc and orders

●Heart Hospital

●Patient lists, Sign in sign out, req docs, eMAR, Complex assessments, Orders, Lab collection, Unit Manager, Consults, Rover, smartphrases, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review, pre procedure checklist, data validation,

●Editing templates, pre procedure consents, discharge orders, med rec, charges, notes, smart texts,

Epic, Inpatient, New Brunswick, NJ (June 2022- July 2022)

●Clindoc and Orders

●Bariatrics

●Patient lists, Sign in sign out, req docs, eMAR, Complex assessments, Orders, Lab collection, Unit Manager, Consults, Rover, smartphrases, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review, pre procedure checklist, data validation,

●Editing templates, pre procedure consents, discharge orders, med rec, charges, notes, smart texts,

Epic, Amb, New Orleans, LA (May 2022)

●Nurse and Provider

●Opthamology Clinic

● start visit, notes, orders, telephone encounters, place orders, wrap up

Cerner, Amb, Gwinnett,, GA (April 2022)

●Provider support

●Pulmonary

●Set up favorites, orders, multi patient task list, activities and interventions, E&M charges, notes, documents, adhoc, form browser, ambulatory intake, problems, diagnosis, immunizations, chart details, follow ups, message center, personalization, and dragon

Epic, Inpatient, Orlando, FL (Mar 2022)

●Clindoc

●Surgical ICU

●Patient lists, Sign in sign out, req docs, eMAR, Complex assessments, Orders, Lab collection, Unit Manager, Consults, Rover, smartphrases, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review

Epic, Inpatient, New Orleans, LA (Feb 2022)

●Clindoc and Orders

●ICU

●Patient lists, Sign in sign out, req docs, eMAR, Complex assessments, Orders, Lab collection, Unit Manager, Consults, Rover, smartphrases, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review

Epic, Amb, Columbia, SC (Jan 2022- Feb 2022)

●Ambulatory and Cadence

●Check in/check out, registration, hospital accounts, insurance verification, etc. start visit, notes, orders, telephone encounters.

●Dermatology, Pain management, Orthopedics, and Benign hemotology.

Epic, Amb, Metairie, LA (Dec 2021)

●Urgent Care

●Cadence, Ambulatory

●Appt. Desk, Demographics, Referrals, Check in and check out, registration,guarantor accounts, coverage info, provider schedules, Flowsheets,Flow sheets, vital signs, telephone encounter,orders, personalization, and notes

Cerner, Amb, Lawrenceville, GA (Oct 2021-Nov 2021)

●Provider and Nurse

●Internal Medicine

●Set up favorites, orders, multi patient task list, activities and interventions, E&M charges, notes, documents, adhoc, form browser, ambulatory intake, problems, diagnosis, immunizations, chart details, follow ups, message center, personalization, and dragon,

Epic, Inpatient, Somerset, NJ (Oct 2021)

●Physical therapy, Occupational therapy

●Therapists and Frontdesk

●PT/OT evaluation, treatment, careplan,charges, Eval notes,OT notes, time entry, charge capture, smartsets, smartphrases, patient lists, sign in sign out.

Cerner, Amb, Lawrenceville, GA (Aug 2021- Sept 2021)

●Surgeon Gwinnett Lawrenceville

●Provider and MA

●Check in check out, surgical quick intake, schedule follow up, co pays, notes,and favorites.

Epic, Amb, New Orleans (July 2021- Aug 2021)

●Hearing and Imbalance

●Provider and Clinical

●Provider view, telephone encounters, Flow sheets, vital signs, telephone encounter, orders, personalization, eprescribe, charges, wrap up, and notes

Epic, Inpatient, Gulfport, MS (July- 2021)

●ICU

●Clindoc/Orders

●Sign in sign out, req docs, eMAR, Complex assessments, Orders, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review.

Cerner, Amb, Gwinnett, GA (May 2021)

●Pulmonary

●Nurse and Provider

●Intake, Workeque Monitor, Orders, Documentation, eMar, Med Rec,Favorites folder,EBV, Personalization.

Epic, Inpatient, Columbia, SC

●Motherbaby

●Clindoc

●Sign in sign out, req docs, eMAR, Complex assessments, Orders, ePrescribe, Nurse notes, I/O, Brain, Worklist, Unit manager, Print forms, Chart Review

Epic, Ambulatory, Kalamazoo, MI (Jan 2021-Feb 2021)

●Ambulatory

●Cadence

●Check in, Check out, Registration, Coverage Info, Adding Guarantor, Schedule Appointments, Cancel Appointments, Patient follow ups,, Link Orders to appointments, DAR, Appt. desk, Verify Coverage, Cheklist, Appt Notes, Labels

Epic, Inpatient, Mobile, AL (Oct 2020- Nov 2020)

●Inpatient

●Grand Central

●Bed management, Bed request, Bed Placement, Transfer, Bed Reservation, Bed Block

Cerner, Inpatient, Gwinnett, GA (Sept 2020- Oct. 2020)

●Inpatient

●ICU/MedSurg

●Patient list, CareCompass, Form browser, Admission, Depart process, Labs, Orders, IPoc, Education, Problem list, Nurse Documentation

Cerner, Ambulatory, New Orleans, LA (May 2020)

●Ambulatory

●Pulmonary

●Chief complaint, Problem list, Diagnosis, Orders, Progress Note, Charges, Message Center, Proxy, Pools, Rx renewals, Telephone encounter, Scanning

Cerner, Ambulatory, New Orleans, LA (March 2020)

●Ambulatory

●Family Practice

●Chief complaint, Problem list, Diagnosis, Orders, Progress Note, Charges, Message Center, Proxy, Pools

Cerner, Ambulatory, New Orleans, LA (Feb 2020)

●Provider Support

●Internal Medicine

●Chief complaint, Problem list, Diagnosis, Orders, Progress Note, Charges, Message Center, Proxy

Cerner, Inpatient, Vancouver British- Columbia Canada (Nov 2019- Dec 2019)

●Nurse Documentation and Provider support

●Geriatrics, Palliative Care, Medicine

●Care compass, Patient List, Mar, Documents, PM conversation, Dynamic Documentation, Discharge, Transfer, Admission, Iview, Orders

Epic, Inpatient, Manahawkin, NJ (Oct 2019)

●Clindoc

●MedSurg

●Patient list, sign in / sign out, flowsheet, flow sheet, required docs, careplan, admission, transfer, discharge, expired patients, blood administration, intubation, extubation, peripheral lines, Nurse notes, progress notes,med administration, worklist, patient transport, unit manager, rover

Epic, Inpatient, Bronx, NY, (July 2019- Aug 2019)

●Clindoc

●MICU and CCU

●Patient list, sign in / sign out, flowsheet,flow sheet, required docs, careplan,care plan, admission, transfer,discharge, expired patients, blood administration, intubation, extubation, peripheral lines, Nurse notes, progress notes,med administration, worklist,patient transport, unit manager, rover

Epic, Inpatient, New York, New York (Mar 2019- April 2019)

●Clinndoc

●Psych

●Patient list, sign in / sign out, flowsheet, flow sheet, required docs, care plan, admission, transfer, discharge, expired patients, blood administration, intubation, extubation, peripheral lines, Nurse notes, progress notes,med administration, worklist, patient transport, unit manager, rover, Observation 1:1

Cerner, Inpatient, Cummings, GA (Oct 2018- Nov 2018)

●Nurse Documentation

●ICU

●Patient list, CareCompass, Form browser, Admission, Depart process, Labs, Orders, IPoc, Education, Problem list, Nurse Documentation

Epic, Inpatient, Jacksonville, FL (Sept 2018- Oct 2018)

●Clindoc

●ICU

●Patient list, sign in / sign out, flowsheet,flow sheet, required docs, careplan,care plan, admission, transfer,discharge, expired patients, blood administration, intubation, extubation, peripheral lines, Nurse notes, progress notes,med administration, worklist,patient transport, unit manager, rover

Epic, Ambulatory, Raleigh,NC (May 2019)

●Cadence and Ambulatory

●Sleep center

●Appt. Desk, Demographics, Referrals, Check in and check out, registration,guarantor accounts, coverage info, provider schedules, Flowsheets,Flow sheets, vital signs, telephone encounter,orders, personalization, and notes

Epic, Inpatient, Manhattan, New York (March 2019- April 2019)

●Clindoc

●Adult Psych

●Patient list, MAR, Flow sheet, Observation, Admissions, Discharge, Unit Manager, Orders, Care Plan, Education, Assessments, Required Doc, Rover, Scanning, Progress Notes, Observation 1:1

Epic, Inpatient, Jacksonville, FL (Oct 2018)

●Clindoc

●Surgical ICU

●Sign In, Pt List, MAR, Flowsheet, Intubation, Shift Req Doc, Orders, Favorites, Unit Manager,

Meditech, Inpatient, Buffalo, NY (Sept 2018)

●Providers in-service and other forms of continued education of system users.

●Syndromic surveillance interface.

●Immunization interface

●Helped nurses complete and activate orders.

●Executed discharge processes

Epic, Inpatient, St. Louis, MO (May 2018- June 2018)

●Clindoc and Orders

●Acute Medicine, ENT

●Flowsheets, eMAR, Smartphrases, Discharge, Ticket to Ride, Patient Lists, Care Plans, Shift Req Docs

Epic, Raleigh, NC (Apr2018- May 2018)

●Cadence

●Home Health and Hospice

●Scheduling, Workeques, Referrals, Scanning, Nurse Documentation

Epic, Ambulatory, New Orleans, LA (Mar2018- Apr 2018)

●Cadence

●Children’s Outpatient Clinic

●Scheduling, Treatments and Eval, Speech, Physical Therapy

Epic, Inpatient, Chicago, IL (Feb2018- Mar2018)

●Clindoc and Orders

●Psych

●Care Plans, Treatment, Flowsheets, eMAR, Discharge, Admissions, Unit Census, Patient Lists

Epic, Inpatient, St. Louis, MO (Jan2018- Feb2018)

●Clindoc, Order, and Cadence

●Emergency room

●Patient Registration, Triage, Printing labels, Patient Demographics

Epic, Inpatient, Nashville TN (Oct 2017- Nov 2017)

●Clindoc and Orders

●Orthopeadics, Palliative Care

●Orders, In Basket, Smartphrases, Snapboard, Nurse Notes, Intake, Plan, Wrap Up, Favorites, Notewriter

Cerner, Inpatient, Mobile, AL (Sept 2017- Oct 2017)

●Powerchart Maternity, Patient Access

●Adoption coaching, Nurse support

●Labor and Delivery, OB evaluation

●Dynamic Documentation, Progress Note, IView,Orders, PeriOP Doc, IPoc, Surgical Case manager, Tracking board, Delivery summary, Result Copy, Pre Reg admit, Neonate Summary

Cerner, Inpatient, Salt Lake City, UT (May 2017- June 2017)

●ICentra

●Physician support, Nurse support

●Labor and delivery

●Iview, Problem list, Med Rec, Orders, and Documentation

Cerner, Inpatient, St. George, UT (Oct 2016 – Dec 2016)

●Nurse Support, Patient Access

●Oncology, IV Therapy, and Infusions

●Activate orders, Iview, Bridge, tracking board, and Billing

Cerner, Ambulatory, Baltimore, MD (Sept 2016 – Oct 2016)

●Adoption Coaching, Patient Access

●Physician support

●Internal medicine

●Intake, EMR link, Favorites, and PAMI

Epic, Ambulatory, Brooklyn, NY (Aug 2016 – Sept 2016)

●Physician support

●Behavioral Health, and Elementary school

●Treatment plans, intake, plans, and notewriter

Cerner, Inpatient, Provo, UT (May 2016 - June 2016)

●Adoption Coaching

●ICentra Physician support

●Labor and Delivery, Ante partum

●PROD, Set up favorites, Message center, and Dragon set up

Cerner, Inpatient, Provo, UT (April 2016 - May2 016)

●ICentra Physician support, Patient Access

●Labor and Delivery

●Problem List, Med Reconciliation, Orders, Delivery Documentation

Epic, Inpatient, Houston, TX (March 2016 – April 2016)

●Adoption Coaching

●CPOE, Physician support

●Palliative Care unit

●In Basket, Orders, Set up favorites, and Smart sets

Epic, Inpatient, Manhattan, NY (Jan 2016)

●Support clinical staff

●Inpatient nurse documentation

Cerner, Wichita, KS (May 2014- June 2014)

•Call center

•remote into calls, log tickets, troubleshoot, and transfer calls

Cerner, Pheonix, AZ (April2014)

•CPOE, nurse documenting

•Call center

•labor and delivery

Epic Ambulatory, Durham, NC (Mar2014- April 2014)

●Cadence /Prelude and clindoc

●ATE scheduling, registration, hospital accounts, insurance verification, etc.

●Dermatology, Pain management, Orthopedics, and Benign hemotology.

Epic Consultant

Catholic Health Initiative, St Francis Hospital, Tacoma,WA(Feb.2014-March2014)

●a workaround workflow allowing Cath lab and Pre-op admissions to flow correctly Ambulatory Cadence

●Same day surgery department

●At the elbow support Optime scheduling for same day surgery perioperative services.

●1 on 1 ATE support for front desk staff of SADU unit assisting with admits, scheduling, check in’s

●At the elbow support for ASAP emergency department assisting end-user’s with triage navigator, nurse narrator, order entry, med rec, sign & held orders, notes.

●Met with build team to address a build issue that effected immediate patient care, which resulted in modification to their current workflow

●Was able to help produce

(CHI, Omaha, Nebraska) (Feb.2014-Feb 2014)

Cadence /Epic Consultant

●Front desk registration and scheduling

●Ambulatory support for providers and nurses Family Practice & Psychology

Allscripts Ambulatory, Des Moines, IA (Jan. 2014-Jan2014)

●Super user supporting staff on go live conversion

●Applications supported PPMS

●Provided excellent client service.

Cerner Ambulatory,Visalia, CA (Dec.2013-Dec 2013)

●Super user supporting staff on a go live conversion

●PowerNote, Depart, CPOE, PowerPlans, Iview, Patient List, and Task list

●OB, Family Practice, and Pediatrics

Cerner PowerChart, Des Moines, Iowa, CHI (Oct. 2013- Nov. 2013)

●Super user provided support to Nurses and Physicians on a go-live conversion.

●Applications supported Med Red, Depart Process, MAR, Med Admin, and Power Orders

●Peds and PICU

Cerner Power Chart, Lexington, KY, CHI (July 2013- Aug 2013)

●Super user provided support to physicians and nurses on a Go- Live conversion.

●Applications supported included entering new orders, PowerChart, PowerPlans,PowerChart Maternity, documenting, reviewing orders and Results, Depart process, create patient list, and Ado.

●NICU, Labor Hall, Nursery Admit, Bone and Joint, Continuing Care Hospital, ICU, AntiPartum, and Labor Hall South.

EDUCATION

Bachelor of Science in Information Technology/Computer Programming, University of Pheonix (Currently)

Certified Nurses Aide: #60741 Pearl River community College (Jan 2009)

Business Office Tech, Certificate of Completion, Pearl River Community College,

Hattiesburg, MS (August 2012)

REFERENCES

Available Upon Request



Contact this candidate