Mariana Beemer

cell:562-***-****

adu4yt@r.postjobfree.com

I have excellent customer service not only in initial interaction but also in problem solving. I have

over 5 years of customer service experience. I always try to satisfy the guest to the best of my ability. I am able to speak to large numbers of people with ease along with one on one interactions. I have above average math skills and can calculate money well. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Working at many different job locations has shown me there are many different people in the world and each needs their own unique experiences. I am a very sociable person and like to find what strikes a persons’ interest.

Experience

December 2021-April 2022

Unified Protective Services

Dispatcher

Help guards check in/out of shifts

locate guards who have not checked in

keep the clients updated on the guards scheduled to work their locations.

Send emails on behalf of the guards or callers depending on the situation

tenets call needing guard on site for assistance

record what the caller is speaking about in the end of shift report

dispatch guard to location with appropriate information needed

Help cover different locations when guards call off

call multiple guards and to find coverage for shift

understand requirements at each post for guards

Send email to guards to help them understand what is needed from them at each post.

make sure new guards will have post orders - information that explains what is expected at each post.

help schedule/find training for guards at new locations

Assist Supervisors

prepare addresses, phone numbers, and names of guards

be able to locate where each guard is

search for addresses to help Sups complete spot checks; checking on guards at their location

be available for them when needed

July 2016 - Oct 2021

Walt Disney Resort, Anaheim,Ca

Ride Operator

Safety is the number one rule at the resort.

Operated ride and attractions according to written guidelines to reduce injuries

Safely and efficiently evacuate up to 24 guests off the attraction.

Clean rides and attractions to reduce spread of germs and bacteria.

Engaged safety devices and monitored attraction during operation to reduce safety risks.

Be able to effectively communicate or find assistance for any and every guest.

Assisted customers in entering and exiting rides, providing balance support and general directions.

Promoted safety of visitors and mitigated liability risks by on areas, enforcing rules and safety policies

Participate in meetings to better improve guest/cast member experience

Disney Media Rep

Work with different TV or Radio stations to broadcast anything new at the resort.

Escort outside media through the resort

Be knowledgeable individual schedules and station background information

Be knowledgeable on all Resort information and key phrases

Understand the basics of social media and be able to search different topics

Create lasting memory for not only the news team but their family as well

December 2014 - February 2016

Knott’s Berry Farm, Buena Park

Ride Operator

Time effectively clean all rides that were assigned to me

Make sure everyone got their breaks on time and did not hit any violations

Operated rides and attractions according to the written guidelines to help ensure the safety of all guests who enter the themed park.

Effectively communicate the rules of the ride to the guests if/ when they do not meet the minimun requirements

Resolve conflict and negotiate mutually beneficial agreements between all parties involved

Monitored social media and online sources for industry trends

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Education

June 2020 - present

University of Arizona, Tempe Arizona - Communications

April 2016 - June 2016

University Of London, London, England - Semester Abroad

In 2016 I studied abroad in London. It was a life changing experience because it gave me complete independence and control. I learned to manage money and budgeting. I traveled to many different countries such as France, Spain, and many others more to experience different cultures and meet so many wonderful people with amazing stories.

August 2014 - May 2019

Fullerton College, Fullerton - GE requirements

I started at Fullerton College right after graduating high school. I was on the Fullerton Cheer team. I continued my cheer career for one year before it became too time consuming while adjusting to adult life and timing. I came to college as a business management major and after two years I decided to take a semester and go study abroad to open my horizon for degree options.

Awards

I am a recipient of the Dean's honor roll.

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