Service Representative Customer

Monica James

**************@*****.***

717-***-****

Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. I am motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with ability in related roles. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

WORK EXPERIENCE

UGI Heating, Plumbing & Cooling / Homeserve USA September 2015 –December 2022 Customer Service Representative / Dispatcher

• Answered customer telephone and emails promptly and effectively, performing task of scheduling repairs or annual Maintenace, trouble shooting, dispatching technician. Sale and enroll new clients for service agreements.

• Responded to customer requests for products and services and company information.

• Met customer call guidelines for service levels and handling time.

• Answered above number of calls addressing customer inquiries.

• Supplied primary customer support to internal and external customers.

• Followed up with customers about resolved issues to keep lofty standards of customer service. Paoli Apothecary April 2013-December 2014

Pharmacy Technician

• Retail Pharmacy within the hospital

• Cashier

• Fill prescriptions via hand deliver and fax submissions

• Insurance verification

The Vanguard September 2005-March 2012

Processing Associate

• Verified callers and process request for disbursements of mutuals funds

• Process death benefits to beneficiary

• Complete address changes

• Inform clients of cut off times per the stock exchange Education

Certification: Pharmacy Technician 04/2010

Kaplan Career Institute – Broomall

High School Diploma: 06/1980

Coatesville Area Senior High School – Coatesville, PA Skills

• Flexible and Adaptable

• Customer Service

• Active Listening

• Responsible

• MS Office

• Leadership

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