Service Agent Remote Customer

Shaneika Jordan

**** ******** **.

Kansas City, MO. 64129

913-***-****

***********@*****.***

SKILLS

Excellent verbal and written communication skills

Excellent Customer Service skills

Excellent organizational skills

Good computer skills

Studied Police Sciences

AIG -Remote Customer Service Agent

Warranty Claims Agent

● Filed warranty claims

●Assisted clients with communication with service providers

●Checked part orders on behalf of clients

●Files exchange documents on behalf of clients

5-2020 to 10-2022

Amazon - Distribution Center

3-2020

● Social Distancing Champion

7/2019 - 3-2020

●Induct and Stow packages

Sarpino’s Pizzeria - Cashier/Trainer

9/2016 - 10/2018

●Train new Cashiers

●Answer phones and take orders

●Preparation of food daily

●Light cleaning

Fieldworks - Canvasser/Trainer/Team Lead

1/16 - 5/16

●Canvassed the Metro for the Raise Your Hand For Kids campaign

●Organized my team in office and out in the field

●Trained multiple new canvassers

●Recruited canvassers

Sutherland Cloudsource -Work from Home

11/14 -11/15

●Answered Inbound Orders for Larry and David

●Took orders by phone for Larry and David

EDUCATION

MCC -Penn Valley, Kansas City, MO

8/13 - 1/15

Major Criminal Justice/Police Sciences

MCC - Penn Valley, Kansas City, MO

8/13

Adult Basic Education Program

Contact this candidate