Service Agent Customer

Carlos Varas

Burbank, CA

323-***-**** **********.****@*****.***

OBJECTIVE:

Seeking a company where I can use my experience and education to help the company surpass and meet its goals.

SKILLS & ABILITIES:

Bilingual - English / Spanish Resourceful, responsible, and efficient

Organization and multitasking skills Cheerful outlook-positive attitude

Solid experience with office and clerical duties Detail oriented and focused on quality work

Typing 35 wpm, 10 key by touch Excellent Customer Service skills

Detail oriented and focused on quality work

WORK EXPERIENCE:

SIXT Rent a Car Los Angeles

Customer Service Agent 07/2018 to 11/2022

Welcome all customers as they arrive on the lot

Provide customers with accurate information and take detailed and timely records of damages etc.

Ask about their experience with Sixt, recording feedback to improve future rental experience

Use proper statement to determine if vehicle is being returned with full tank of gas

Provide information regarding transportation to the airport terminal if applicable GCA Hollywood, CA

DSA 09/2016 to 07/2018

Cleanliness tasks of wash and interior care

Moving cars of bans from one locations to another

Determined requirement and added gas

Construction Los Angeles, CA

Self-employment 12/2015 to 07/2016

Remodeling the houses

Demolition, plumbing, drywall, carpentry

Primer interior trim, tile and paint

Quality Parking Los Angeles, CA

Valet parking 05/2015 to 011/2015

To park the cars and retrieve cars for the owner

Stand in front of the establishment, get the keys from the drivers

Drive the car to a parking lot, or parking space near the establishment N & D Los Angeles, CA

Valet Parking 07/2014 to 03/2015

Park the cars and retrieve cars for the owner

Stand in front of the establishment, get the keys from the drivers

Drive the car to a parking lot, or parking space near the establishment

Obtain tags from guests and locate their vehicles in the parking lot V & P Van Nuys, CA

Carpenter 01/2013 to 08/2014

Measure, cut, and shape wood

Install kitchen cabinets, siding, and drywall

Estimate height, length, width, and other proportion Los Angeles, CA

CDS (Substance abuse counselor) 05/2005 to 09/2010

Teach individuals how to modify their behavior or groups

Meeting with clients to evaluate their health and substance problem.

Determine a treatment plan that will help the client. EDUCATION:

Los Angeles Pierce College Woodland Hills, CA

Certificate in Alcohol and Drug Counseling 2001/2002

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