Customer Service Representative/Sales

KRISTINE M. BELL

**** ********* **. ******* *.A *0909

347-***-**** ************@*****.***

OBJECTIVE:

To obtain a sale’s position within your company where i can utilize my skills and previous experience to contribute to the company’s growth.

SKILL’S PROFILE:

Overcome objective’s

Multitask

Highly Trained Salesperson

Excellent Tone and Manner

Professional while interacting with customer’s

Type on multiple computer’s

Exceeded above and monthly sale’s quota

Fast pace worker

Top seller in my district for 6 years straight

Internet sale’s

Bdc Representative

ELEAD’S CRM

VIN SOLUTION’S CRM

HIGHER GEAR CRM

EMPLOYMENT HISTORY

MALCOLM CUNNINGHAM CHEVROLET 9/18/2018-PRESENT

BDC REPRESENTATIVE

SETTING APPOINTMENT’S

MEETING MONTHLY SALE’S GOAL’S

ABLE TO MAKE UP TO 200 CALL’S PER DAY

UNSOLD FOLLOW UP’S

MAKING SCHEDULE’S

SENDING EMAIL BLAST’S

DISPUTING TRUECAR BILL

FACEBOOK UPLOAD’S

GERALD JONES VW/AUDI 9/2/2017-6/5-2018

BDC REPRESENTATIVE

SETTING APPOINTMENT’S

ABLE TO MAKE UP TO 200 CALL’S PER DAY

BAY RIDGE JEEP CHRYSLER 5/4/2015-5/5-2017

BDC REPRESANTIVE

SETTING APPOINTMENT’S

ABLE TO MAKE UP TO 200 CALL’S PER DAY

BAY RIDGE SUBARU 3/4/2014-4/9/2015

BDC REPRESENTATIVE

SETTING APPOINTMENT’S

ABLE TO MAKE UP TO 200 CALL’S PER DAY

VERIZON COMMUNICATION’S 8/2/1997-11/7/2013

CUSTOMER SERVICE AND SALE’S REPRESENTATIVE 2008-2013 RESOLVED CUSTOMER CONCERN’S

SOLD FIOS OR DIRECTV TO NON FIOS CAPABLE CUSTOMER’S MADE A SALE ON EVERY CALL

TOLL BILLING INVESTIGATOR 2006-2008

POSITION CONSISTED OF TAKING CALLS FROM CUSTOMER’S WHO WERE DISPUTING OUTGOING CALL’S THAT APPEARED ON THEIR VERIZON BILL AND WERE BILLED FOR THOSE CALLS

INVESTIGATED CUSTOMER’S PREVIOUS BILLS TO DETERMINE IF THOSE CALLS APPEARED ON PREVIOUS BILLS.

DETERMINED THE LENGTH OD THE OUTGOING CALL

CONTACTED THE NUMBER ON THE CUSTOMER’S BILL AND ASKED THE OTHER PARTY IF THEY KNEW THE CUSTOMER

PROMOTED TO THE ESCALATION SUPERVISOR OF THE DEPARTMENT DIRECTORY ASSISTANCE OPERATOR FOR NYNEX/BELL ATLANTIC/VERIZON 1197-2006 PROVIDED THE CUSTOMER WITH THE TELEPHONE NUMBER OR ADDRESS OF THEIR REQUEST

SPOKE IN A RESPECTFUL AND PROFESSIONAL MANNER

WAS ABLE TO BE ON AND OFF THE CALL IN 18 SECONDS OR LESS

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