E V A L K I N G

908-***-****

adu4m0@r.postjobfree.com

**** ****** **,

Piscataway, NJ 08854

PROFESSIONAL SUMMARY

Organized Patient Access Representative with good customer service and administrative abilities. Skilled at helping patients feel welcome with knowledgeable assistance. High-performing in keeping documentation, schedules, and payments current. SKILLS

Complaint processing Patient registration

Money handling Payment processing

EXPERIENCE

Patient Access Team Lead, Atlantic Health System, Oct 1990, Summit, Nj Registered patients, routed documentation, and escorted individuals to procedure locations.

Collected and secured cash payments for patients' co-payments and additional financial obligations.

Verified completeness and accuracy of patients' information for documentation in EMR system.

Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices.

Screened calls from patients and loved ones to help callers reach correct extensions. Complied with guidelines promulgated by organization and applicable healthcare laws and regulations.

Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.

Attended on-going training and professional development courses to become aware of new developments in healthcare.

Evaluated care outcomes with interdisciplinary teams and implemented team recommendations.

Identified insurance payer sources and verified insurance coverage. Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.

Respected the rights of patients and maintained confidentiality. Answered telephone promptly and politely provided information and assistance. Trained volunteers and staff on effective guest relationships strategies and the rights of patients.

Identified and collected copayments to meet patient financial obligations, including applicable deductibles.

EK

Jun 1979

EDUCATION

High School Diploma, General requirements

Plainfield High School - Plainfield, Nj

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