Customer Service Bartender

SURENDRA KHATI

**** ***** *****, #**, ***** Clara, CA · 669-***-****

Email · ***************@*****.***

Personable Server with more than 5 years of restaurant experience providing table service at busy dining establishments in the Anchorage business district. Achieved a 100% guest satisfaction score in each of the past 24 months. Seeking to leverage excellent order recall, friendly service, and the ability to handle multiple tables and groups. EXPERIENCE

JAN 2018– PRESENT

BARTENDER, THE YELLOW CHILLI

• Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.

• Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.

• Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

• Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 1,000 customers weekly

• Advertised, marketed and recommended menu options to guest to increase guest satisfaction.

• Communicated product knowledge to facilitate guest decision making.

• Created a welcoming environment for visiting guest providing a memorable dining experience.

• Maintained all sanitation procedures and food safety guidelines

• Demonstrated flexibility regarding work assignments and work schedule

• Solely responsible for making sure that all dining room drink orders were filled.

• Assisted in keeping the bar work area clean throughout the night.

• Responsible for developing new drink recipes that would be used for special even MARCH 2018 – PRESENT

SERVER/BARTENDER, CUCINA VENTI RESTAURANT

• seated customers in a 150-guest dining establishment at the bar or in the restaurant as requested.

• Informed dining guests on specials and happy hour bar offers.

• Took food and drink orders from customers and delivered them when appropriate.

• Bussed tables and reset place settings quickly and effectively. Apr 3, 2020

2

• Provided customer service which resulted in returning customers

• Demonstrated leadership as a trainer to all new employees

• Displayed communication skills through one on one contact with customers.

• Demonstrated ability to keep the bar organized, stocked and clean

• Stocked and tracked inventory and supplies

• Maintained a clean and organized work area

• Followed safety, sanitation and legal policies for handling food and beverages

• Developed excellent customer relations

AUG 2015 – JULY 2017

FOOD & BEVERAGE ASSOCIATE, A BAR (LOBBY BAR) AT RENAISSANCE MUMBAI HOTEL &CONVENTION CENTRE HOTEL

• Contributing to a successful Brand Standard Audit with overall 84% and Food and Beverage is 100%

• Maintaining Outlet Operation as per BSA Standards

• Contributing towards maintaining focus on GSS (guest satisfaction survey)

• Creating the “wow” factor by delighting guest unexpectedly

• PROVIDING impeccable service towards the customer with accuracy & speed

• Perform certain tasks like cleaning of section, work area with another team member

• Attending all food and beverage training programs conducted by the hotel

• Inventory control

• Following local & operational standards developed by supervisor. MARCH 2010 – JULY 2015

FOOD & BEVERAGE ASSOCIATE, RENAISSANCE MUMBAI HOTEL & CONVENTION CENTRE.

• Responsible for opening and closing tasks

• Perform in high traffic, high pressure environment

• Maintained professionalism and proper etiquette

• Provide excellent service and recommendations to guests

• Develop and maintain relationships with guests and local community by providing tailored service

• Served large parties and special events

• Provided menu information and offered recommendations

• Responsible for opening and closing tasks

• Maintained knowledge of full menu and promotions

• Prepared and set up for private parties and occasions 3

EDUCATION

JULY 2009

BHARATI VIDYA PEETH COLLEGE OF HOTEL AND TOURISM MANAGEMENT STUDIES

• Specialized in Hotel Management with broad emphasis in food service, bar

• service, and resort management.

• Lead the Entertainment Committee for the Food Festival that was hosted by the college.

• Participated in and helped lead cultural activities held at the college. JAN 2004

H.S.C. MAHARASHTRA STATE BOARD – DAV COLLEGE OF

ARTS AND COMMERCE

SKILLS

• Extremely strong organizational skills

• Managerial and supervisory experience

• Memorized a significant amount of drink

recipes

• Strong communication and networking

skills

• POS Systems

• Catering

• Customer Service

• Adept at developing special recipes for

special occasions

• Strong marketing skills

• Very entertaining behind the bar on

busy nights

• Rules & Regulations for Alcohol Sales

• Specialized Beer, Wine, & Liquor

Knowledge

• Event Coordination

ACTIVITIES

• Undergone six-month training in ITC GRAND CENTRAL (LUXARY

• COLLECTION) HOTEL which emphasized skills in kitchen, room service, bar service, and housekeeping.

• Excellent verbal and written communication skills.

• Excellent guest, customer and Employee Handling skills.

• Proactive attitude towards work.

• Experience working a varied schedule, including weekends, holidays, and evenings.

• Knowledge and understanding of food, beverage.

• Team Player.

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