Santia Cole

North Randall, OH *****

adu4jm@r.postjobfree.com

+1-234-***-****

I'm a Full-Time student pursuing my license in Practical Nursing with 11 months remaining in my current program. I am actively seeking employment where I can exercise my customer service, clerical and organizational skills.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lunch Aide/Playground Assistant

Twinsburg City School District - Samuel Bissel Elementary - Twinsburg, OH February 2021 to December 2021

Assist teachers and principal with transitioning students from classroom time to lunch and recess -- while still respecting COVID-19 policies and procedures. Each aide is assigned two homerooms, with a student roster of 16-18 students per classroom. The aide relieves the homeroom teacher for their lunch break (1 hour). Due to COVID-19, the students are to remain in their classrooms for lunch (30 min), then transition to outdoor recess (30 min), in a reserved and designated area -- weather permitting. If the weather does not permit, the aide will have to host recess in the homeroom. If this is the case, the aide must implement activities to entertain the students but also abide by the district and CDC COVID-19 guidelines. Teller

PNC Bank - Macedonia, OH

January 2019 to February 2021

Greet clients. Process transactions such as deposits, withdrawals, transfers, etc. Answer phones, order foreign currency, and balance a cash drawer. Secure all teller work, as well as client and branch Personal Identifiable Information (PII). Adhere to all federal banking policies and procedures. Firm Administrator

Henry L. Creel, CPA - Beachwood, OH

July 2014 to December 2018

Administers the affairs of a CPA firm and reports to the managing partner or director of administration. Meets regularly with the shareholders. Formulates annual budgets, prepares and interprets management reports, expends allocated budgets for administrative staff, equipment and supplies; supervises all accounting functions and systems; negotiates for office space, maintains firm insurance; and has final responsibility and authority in administrative personnel matters, including hiring, training, salary advancement, discipline and discharge. May also supervise office managers and administrative supervisors. Depending on the size of the firm, may be responsible for the firm’s marketing efforts and for the firm’s internal technology.

Customer Care Representative I

CVS Health/CVS Caremark - Solon, OH

August 2016 to June 2018

Take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Education

High school or equivalent

Bedford High School - Bedford, OH

August 2011 to June 2015

Skills

• Microsoft Office (8 years)

• QuickBooks (3 years)

• Communications (5 years)

• Management (5 years)

• Leadership Training (5 years)

• Cash Handling (5 years)

• Customer Service (5 years)

• Customer Relationship Management (3 years)

• Bookkeeping (3 years)

• Cashier Customer Service

• Bank Teller

• Data Entry (5 years)

• Time Management (5 years)

• Insurance Verification

• Office Management

• Driver’s License (9 years)

• Recruiting

• Front desk

• Business and Operations Management (5 years)

• Clerical experience

• Document management systems

• Typing

• Upselling

• Filing

• Medical terminology

• Analysis skills

Certifications and Licenses

CPR Certification

First Aid Certification

Early Childhood Administration

May 2016 to Present

Certified to work as an Administrator in any child care center or early childhood education setting.

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